Job Description: Senior IT Change Manager Location: Hybrid Contract Type: Contract NEED ACTIVE SC CLEARANCE Role Overview We are seeking an experienced Senior IT Change Manager to lead and control the end-to-end lifecycle of IT changes across systems, services, and infrastructure. The successful candidate will ensure that all changes are efficiently planned, risk-assessed, approved, implemented, and reviewed, while minimising disruption to business operations. This role requires strong expertise in ITIL-based change management, stakeholder engagement, and governance, combined with strategic input into IT planning and emerging technologies. Key Responsibilities Strategic Planning Contribute to the development of IT policies, standards, and strategic plans Develop and communicate change strategies and implementation roadmaps Ensure stakeholder alignment with strategic objectives and timelines Produce reports and insights to support decision-making and governanceEmerging Technology Monitoring Monitor industry trends and emerging technologies Support technology roadmapping and innovation initiatives Provide insights and recommendations to enhance IT capabilitiesRequirements Management Define, analyse, and prioritise business and technical requirements Engage stakeholders to gather input and challenge assumptions Establish requirement baselines and maintain traceability Ensure alignment of changes with organisational objectivesConfiguration Management Define and manage Configuration Items (CIs) and naming conventions Implement processes for secure configuration and asset tracking Maintain accurate and up-to-date configuration records Conduct audits and recommend improvements to configuration processesChange Control Lead the full lifecycle of change requests from assessment to closure Perform risk and impact analysis for proposed changes Develop and review implementation plans for complex changes Ensure appropriate governance and approvals (e.g., CAB) Evaluate the success and effectiveness of deployed changesIT Service Change Management Design and implement frameworks, templates, and procedures for change Analyse risks and benefits associated with IT service changes Monitor execution and ensure adherence to best practices Benchmark change management processes against industry standardsSystem Development Life Cycle (SDLC) Apply structured methodologies across all SDLC phases Ensure compliance with development standards and governance processes Oversee checkpoints, deliverables, and quality standardsQualifications & Experience Education Bachelor’s degree in IT, Computer Science, or related discipline OR Minimum 10 years of relevant experience in lieu of a degreeExperience Minimum 3 years’ experience in IT Change Management Proven experience managing change requests end-to-end Experience working with cross-functional stakeholders Demonstrated ability to lead and coordinate small teamsCertifications ITIL Foundation Certification (mandatory)Key Skills & Competencies Strong knowledge of ITIL Change & Configuration Management Excellent stakeholder management and communication skills Risk assessment and analytical thinking Strategic planning and governance expertise Ability to manage multiple priorities in a complex environment Experience with ITSM and change management toolsKey Deliverables Change impact assessments and risk analyses Change implementation plans and approvals Configuration management records and reports Post-implementation reviews (PIRs) Strategic and operational reporting
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Opus Recruitment Solutions Recruitment Team
