At a Glance
- Tasks: Investigate and resolve technical incidents in a dynamic support team.
- Company: Join a leading Microsoft MSP with a collaborative culture.
- Benefits: Up to £40,000 salary, hybrid working, bonus structure, and 25 days holiday.
- Other info: Opportunities for certification training and career growth.
- Why this job: Make a real impact by solving complex technical challenges.
- Qualifications: Experience in 2nd line support; certifications are a plus.
The predicted salary is between 30000 - 45000 £ per year.
I have partnered with a brilliant Microsoft MSP who are looking to grow their Support team. You will be joining a team of 10 to take the lead in investigating, troubleshooting, and resolving technical incidents. You will take on complex technical investigations across on-premises networks, servers, and cloud environments, ensuring incidents are resolved efficiently, accurately documented, and handled with exceptional customer care in line with SLAs. They have multiple offices in Bristol, Glasgow, Newcastle or London.
Experience needed:
- Solid previous experience working within a 2nd line role
- If you hold any certifications this will be an advantage.
What do you get in return:
- Salary up to £40,000
- Hybrid working (3 days in the office)
- Certification training
- Solid bonus structure
- Private medical options
- 25 days holiday
- And more
If you’re interested in this role please apply or send your CV to adam.holmes@opusrs.com to apply.
2nd Line Support Engineer | £30,000 - £45,000 + Bonus in Newcastle upon Tyne employer: Opus Recruitment Solutions
Join a forward-thinking company that values innovation and collaboration, offering a dynamic work culture where your contributions as a ServiceNow Mapping Product Lead will directly impact large-scale digital transformation initiatives. With a focus on employee growth, we provide ample opportunities for professional development and the chance to work alongside industry leaders in a hybrid environment that promotes work-life balance. Our commitment to excellence and support for your career aspirations make us an exceptional employer in the tech landscape.
Contact Details:
Opus Recruitment Solutions Recruitment Team
