At a Glance
- Tasks: Manage IT service delivery and drive continuous improvement in a dynamic environment.
- Company: Join a leading organisation in the Utilities sector with a collaborative culture.
- Benefits: Hybrid work model, competitive pay, and opportunities for professional growth.
- Other info: Work with multiple suppliers and build strong relationships across teams.
- Why this job: Make a real impact by managing critical IT services and improving processes.
- Qualifications: Experience in IT service management and knowledge of ITIL best practices.
The predicted salary is between 57704 - 70528 £ per year.
Location: London (Hybrid, onsite 2 days per week)
Contract: Inside IR35
We're supporting a leading organisation within the Utilities sector in the search for an experienced IT Service Manager to join a multi-supplier IT environment.
Key Responsibilities
- Manage end-to-end IT service delivery, ensuring SLAs and KPIs are achieved.
- Act as the primary contact for suppliers and internal stakeholders.
- Own Major Incident Management, including participation in an on-call rota.
- Drive Continuous Service Improvement initiatives across services.
- Ensure compliance with governance, security, audit, and regulatory requirements.
- Produce service reporting and manage service-related risks.
- Build strong relationships across technical teams, suppliers, and business stakeholders.
Essential Experience
- Experience managing multiple managed service providers.
- Strong knowledge of ITIL and service management best practice.
- Experience with ITSM tools such as ServiceNow.
- Own Major Incident Management processes and supplier escalations.
- Drive ITIL service management practices across Incident, Problem, Change and Knowledge Management.
- Ensure supplier performance against SLAs, OLAs and contractual commitments.
- Produce service reporting and support governance, audit and risk management activities.
Desirable Experience
- Experience within Utilities, regulated industries, or critical infrastructure environments.
- Knowledge of cybersecurity, risk management, and service resilience.
If this is of interest please apply with an updated CV and I will give you a call if your profile seems like a good fit.
IT Service Manager |6-Month Contract | InsideIR35 | Hybrid in London employer: Opus Recruitment Solutions
Opus Recruitment Solutions is an excellent employer, offering a dynamic and inclusive work culture that prioritises employee growth and development. With opportunities to work on high-profile projects across major UK cities, employees benefit from a hybrid working model that promotes work-life balance while engaging in meaningful work that makes a difference. The company values innovation and collaboration, ensuring that every team member can contribute to creating accessible and scalable solutions.
Contact Details:
Opus Recruitment Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Manager |6-Month Contract | InsideIR35 | Hybrid in London
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Opus Recruitment Solutions that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace IT Service Manager |6-Month Contract | InsideIR35 | Hybrid in London
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Opus Recruitment Solutions, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Opus Recruitment Solutions can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Opus Recruitment Solutions will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Opus Recruitment Solutions
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Opus Recruitment Solutions. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Opus Recruitment Solutions.
