At a Glance
- Tasks: Provide 2nd line desktop support and troubleshoot technical issues for end users.
- Company: Dynamic enterprise IT support team based in Central London.
- Benefits: Contract role with potential for extension and hands-on experience.
- Other info: 5 days onsite with opportunities for career growth in a structured IT environment.
- Why this job: Join a busy team and enhance your tech skills while making a real impact.
- Qualifications: Experience in desktop support and strong troubleshooting skills required.
We are seeking an experienced Desktop Support Engineer II to join a busy enterprise IT support team based in Central London. This is a hands-on desktop support position requiring strong troubleshooting skills across Microsoft technologies, endpoint management, hardware support, and end-user services.
The successful candidate will provide 2nd line support to internal users, managing incidents and service requests while ensuring excellent customer service and timely resolution of technical issues.
Key Responsibilities
- Provide 2nd line desktop support for end users across the business.
- Troubleshoot and resolve hardware, software, operating system, and network connectivity issues.
- Build, configure, deploy, and support Windows laptops and desktops.
- Support Microsoft 365 applications and services.
- Manage devices using Microsoft Intune and Windows Autopilot.
- Perform user administration and device management within Azure AD (Entra ID).
- Support both Windows and MacOS environments.
- Administer and troubleshoot Apple devices using JAMF.
- Manage and resolve incidents, service requests, and escalations through ServiceNow.
- Create and maintain accurate ticket documentation and technical records.
- Support onboarding, offboarding, workstation deployments, and office relocations.
- Perform hardware upgrades, replacements, asset management, and software deployments.
- Escalate complex technical issues where appropriate while maintaining ownership through to resolution.
- Assist with reporting and service management activities within ServiceNow.
Essential Skills & Experience
- Previous experience in a Desktop Support Engineer, IT Support Engineer, End User Computing (EUC), or 2nd Line Support position.
- Strong troubleshooting experience across Windows 10/11 environments.
- Hands-on experience with: Microsoft 365, Microsoft Intune, Windows Autopilot, Azure AD / Entra ID, ServiceNow.
- Experience supporting laptop and desktop hardware.
- Strong understanding of remote support tools and enterprise IT environments.
- Excellent customer service and communication skills.
- Experience working within structured ITIL-based support environments.
Desirable Skills
- MacOS support experience.
- JAMF administration and device management.
- ServiceNow reporting experience.
- Experience supporting enterprise-scale user populations.
- Knowledge of endpoint security and device compliance practices.
If you are an experienced Desktop Support Engineer/2nd Line Support with strong Microsoft endpoint management experience and are available to start at short notice, we would love to hear from you.
Desktop Support Engineer II in London employer: Opus Recruitment Solutions
Join a forward-thinking company that values innovation and collaboration, offering a dynamic work culture where your contributions as a ServiceNow Mapping Product Lead will directly impact large-scale digital transformation initiatives. With a focus on employee growth, we provide ample opportunities for professional development and the chance to work alongside industry leaders in a hybrid environment that promotes work-life balance. Our commitment to excellence and support for your career aspirations make us an exceptional employer in the tech landscape.
Contact Details:
Opus Recruitment Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Engineer II in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Opus Recruitment Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Opus Recruitment Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Opus Recruitment Solutions!
✨Direct Apply to Opus Recruitment Solutions
Let's not forget to apply directly through the Opus Recruitment Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Desktop Support Engineer II in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Opus Recruitment Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Opus Recruitment Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Opus Recruitment Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
