At a Glance
- Tasks: Oversee service performance and ensure smooth operations of critical applications.
- Company: Dynamic company based in Newcastle with a hybrid work model.
- Benefits: Full-time role with competitive salary and flexible working arrangements.
- Other info: Join a collaborative team focused on continuous improvement and innovation.
- Why this job: Be the key player in enhancing service delivery and operational excellence.
- Qualifications: Experience in service management and strong problem-solving skills.
The predicted salary is between 41000 - 50000 £ per year.
We are seeking an experienced and proactive Service Manager to oversee the performance, stability, and continuous improvement of business-critical applications and services within the Service Group. The successful candidate will be responsible for ensuring effective incident and problem resolution, managing service performance against agreed SLAs, and acting as a key liaison between technical support teams, delivery teams, and client stakeholders. The Service Manager will play a pivotal role in maintaining operational excellence, leading major incident management activities, driving service improvements, and ensuring a seamless transition of new services into production.
Key Responsibilities
- Service Operations
IT Service Delivery Manager employer: Opus Recruitment Solutions
Opus Recruitment Solutions is an excellent employer, offering a dynamic and inclusive work culture that prioritises employee growth and development. With opportunities to work on high-profile projects across major UK cities, employees benefit from a hybrid working model that promotes work-life balance while engaging in meaningful work that makes a difference. The company values innovation and collaboration, ensuring that every team member can contribute to creating accessible and scalable solutions.
Contact Details:
Opus Recruitment Solutions Recruitment Team
