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For Companies At a Glance
- Tasks: Support IT operations by managing 1st-3rd line tasks and ensuring smooth service delivery.
- Company: Join a dynamic team focused on innovative IT solutions in a hybrid work environment.
- Benefits: Enjoy flexible remote work options and competitive pay, with opportunities for professional growth.
- Why this job: Be part of impactful projects like mailbox migrations and endpoint deployments while collaborating with experts.
- Qualifications: Experience in IT support, particularly with Entra and Intune, is essential.
- Other info: This role requires onsite presence in Wiltshire 1-2 times a week.
We’re recruiting for a 3rd Line IT Ops Integration Support Engineer for a 6-month contract to support with packages of work spanning 1st - 3rd line of the support spectrum. This role is determined as Outside IR35 and requires onsite work 1-2 times a week in Wiltshire.
Key Requirements
- Work closely with Head of IT Operations, Service Delivery Manager and Infrastructure team to ensure success.
- Scope and deliver solutions by gathering inputs from internal teams, aligning with technical and budgetary constraints, and ensuring a smooth handover.
- Skills across the 1st-3rd line support spectrum to ensure efficient delivery - (Entra and Intune required).
Highlighted Tasks Include
- Mailbox migration from Services businesses to IT Ops infrastructure, involving both Microsoft 365 and GSuite sources, varying levels of IT support available to the originating accounts.
- Information and document store migrations, including Microsoft tenant-to-tenant, GSuite to Microsoft, and third-party document stores to Microsoft.
- Assist with the deployment of endpoints to users, including laptops and mobile devices.
- Decommissioning Services infrastructure, working with Compliance teams to identify stored data and determine required retention periods.
If you feel like this 1st – 3rd Line Support role is a good fit for you and would like to know more then please apply with your most up to date CV.
Information Technology Support Engineer employer: Opus Recruitment Solutions
Contact Detail:
Opus Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Entra and Intune. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Network with professionals in the IT support field, especially those who have experience in 3rd line support. Engaging with them on platforms like LinkedIn can provide insights into the role and potentially lead to referrals.
✨Tip Number 3
Prepare for potential technical interviews by brushing up on common troubleshooting scenarios related to mailbox migrations and endpoint deployments. Being able to discuss your problem-solving approach will demonstrate your expertise.
✨Tip Number 4
Showcase your ability to work collaboratively with cross-functional teams. Highlight any past experiences where you successfully coordinated with different departments to deliver IT solutions, as this is crucial for the role.
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in 1st to 3rd line roles. Emphasise your skills with Entra and Intune, as well as any experience with mailbox migrations and endpoint deployments.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key requirements mentioned in the job description. Explain how your background aligns with the tasks outlined, such as working with compliance teams and managing document migrations.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully scoped and delivered IT solutions in previous roles. Highlight your ability to gather inputs from various teams and ensure smooth handovers.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail, which is crucial in IT support roles.
How to prepare for a job interview at Opus Recruitment Solutions
✨Understand the Technical Requirements
Make sure you have a solid grasp of the technical skills required for the role, especially around Entra and Intune. Brush up on your knowledge of 1st to 3rd line support processes, as you'll likely be asked to demonstrate your understanding during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific IT support scenarios, such as mailbox migrations or endpoint deployments. Think through past experiences where you've successfully managed similar tasks and be ready to discuss them in detail.
✨Show Your Teamwork Skills
This role involves working closely with various teams, including the Head of IT Operations and the Infrastructure team. Be prepared to talk about your experience collaborating with others and how you ensure smooth communication and handovers in projects.
✨Demonstrate Problem-Solving Abilities
Highlight your problem-solving skills by discussing how you've tackled challenges in previous roles. Use examples that showcase your ability to gather inputs, align with constraints, and deliver effective solutions under pressure.
