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- Tasks: Lead a team supporting internal communication platforms and ensure operational efficiency.
- Company: Join a dynamic organisation focused on enhancing employee communication and support.
- Benefits: Enjoy a hybrid work model with flexibility and a competitive contract.
- Why this job: Make a real impact in user support while working in a collaborative environment.
- Qualifications: Experience in managing support functions or infrastructure teams is essential.
- Other info: This is a 6-month contract role requiring SC clearance, with an ASAP start.
The predicted salary is between 48000 - 72000 £ per year.
User Support Team Manager looking to run a team that supports the client's internal platform for employee communication. Additionally, you will have to determine whether the right operations are in place.
Requirements:
- Ran either support functions or infrastructure teams
- Be able to report to senior people
- Security Clearance needed
Contract: 6 months
START: ASAP
Location: hybrid (Tues, Wed, Thurs on-site) near Crystal Palace
Interview process: 1 stage
Head of Service Management employer: Opus Recruitment Solutions
Contact Detail:
Opus Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Management
✨Tip Number 1
Make sure to highlight your experience in managing support functions or infrastructure teams during any networking opportunities. This will help you connect with others in the industry who may have insights or referrals for the role.
✨Tip Number 2
Reach out to current or former employees of the company to gain insights into their user support operations. This can provide you with valuable information that you can use to tailor your approach during the interview.
✨Tip Number 3
Prepare to discuss how you would assess and improve existing operations within the user support team. Having a clear strategy will demonstrate your leadership capabilities and understanding of the role.
✨Tip Number 4
Since security clearance is required, ensure you are familiar with the process and any relevant regulations. Being knowledgeable about this aspect can set you apart as a candidate who is ready to hit the ground running.
We think you need these skills to ace Head of Service Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing support functions or infrastructure teams. Emphasise any relevant achievements and skills that align with the requirements of the Head of User Support role.
Highlight Security Clearance: Since security clearance is a requirement for this position, clearly state your current status regarding SC clearance in your application. If you have previously held such clearance, mention it prominently.
Showcase Leadership Skills: In your application, provide examples of how you've successfully led teams in the past. Focus on your ability to manage operations and report effectively to senior management, as these are key aspects of the role.
Express Enthusiasm for the Role: In your cover letter or application message, convey your enthusiasm for the position and the opportunity to support the client's internal platform. Mention why you are excited about the hybrid working model and the chance to contribute to the team.
How to prepare for a job interview at Opus Recruitment Solutions
✨Understand the Role
Make sure you have a clear understanding of what the Head of User Support role entails. Familiarise yourself with the responsibilities, especially around managing support functions and infrastructure teams, as well as the importance of employee communication.
✨Showcase Your Leadership Skills
Prepare to discuss your experience in leading teams, particularly in user support or IT service management. Highlight specific examples where you've successfully managed operations and improved team performance.
✨Be Ready for Security Clearance Questions
Since SC clearance is required, be prepared to discuss your background and any previous security clearances. Understand the implications of this requirement and how it relates to the role.
✨Demonstrate Your Reporting Skills
As you'll be reporting to senior management, be ready to talk about your experience in creating reports and presenting data. Share examples of how you've communicated complex information effectively to stakeholders.
