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- Tasks: Investigate and resolve technical incidents in a dynamic support team.
- Company: Join a leading Microsoft MSP with a focus on growth and training.
- Benefits: Competitive salary, hybrid working, certification training, and 25 days holiday.
- Other info: Enjoy a supportive environment with excellent progression opportunities.
- Why this job: Perfect for problem solvers looking to advance their tech career.
- Qualifications: Experience in a 2nd line support role; certifications are a plus.
The predicted salary is between 30000 - 45000 £ per year.
Looking to join a company that offers brilliant progression and training? See yourself as a keen problem solver? I have partnered with a brilliant Microsoft MSP who are looking to grow their Support team.
You will be joining a team of 10 to take the lead in investigating, troubleshooting, and resolving technical incidents. You will take on complex technical investigations across on-premises networks, servers, and cloud environments, ensuring incidents are resolved efficiently, accurately documented, and handled with exceptional customer care in line with SLAs.
Experience needed:
- Solid previous experience working within a 2nd line role
- If you hold any certifications this will be an advantage.
What do you get in return:
- Salary up to £40,000
- Hybrid working (3 days in the office)
- Certification training
- Solid bonus structure
- Private medical options
- 25 days holiday
- And more
If you’re interested in this role please apply or send your CV to adam.holmes@opusrs.com to apply.
Support Engineer | £30,000 - £45,000 + Bonus in Glasgow employer: Opus Recruitment Solutions
Contact Detail:
Opus Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer | £30,000 - £45,000 + Bonus in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Microsoft MSPs. A friendly chat can sometimes lead to job opportunities that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Windows Server, Microsoft 365, and troubleshooting techniques. We want you to shine when they ask about your experience!
✨Tip Number 3
Show off your problem-solving skills during the interview. Be ready to share examples of how you've tackled complex technical issues in the past. This is your chance to demonstrate your expertise and customer care abilities!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Support Engineer | £30,000 - £45,000 + Bonus in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd line support and any relevant certifications. We want to see how your skills match up with the job description, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team and how your background makes you a perfect fit for the role. Keep it friendly and professional – we love a personal touch!
Showcase Your Technical Skills: When filling out your application, make sure to mention your experience with Windows Server, Microsoft 365, and any other relevant technologies. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Opus Recruitment Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Microsoft 365, and network switches. Be ready to discuss specific scenarios where you've troubleshot issues in these areas. The more confident you are with the tech, the better you'll impress them!
✨Showcase Your Problem-Solving Skills
Prepare a couple of examples where you've successfully resolved complex technical incidents. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical thinking and problem-solving abilities.
✨Understand Their Customer Care Approach
Research how the company prioritises customer care and aligns with SLAs. Be ready to share your own experiences in providing exceptional support and how you handle difficult situations. This shows that you value customer satisfaction as much as they do.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, training opportunities, and progression paths within the company. This not only shows your interest but also helps you gauge if the company is the right fit for you.