At a Glance
- Tasks: Investigate and resolve technical incidents in a dynamic support team.
- Company: Join a leading Microsoft MSP with a collaborative culture.
- Benefits: Up to £40,000 salary, hybrid working, bonus structure, and 25 days holiday.
- Other info: Opportunities for certification training and career growth.
- Why this job: Make a real impact by solving complex technical challenges.
- Qualifications: Experience in 2nd line support; certifications are a plus.
The predicted salary is between 30000 - 45000 £ per year.
I have partnered with a brilliant Microsoft MSP who are looking to grow their Support team. You will be joining a team of 10 to take the lead in investigating, troubleshooting, and resolving technical incidents. You will take on complex technical investigations across on-premises networks, servers, and cloud environments, ensuring incidents are resolved efficiently, accurately documented, and handled with exceptional customer care in line with SLAs. They have multiple offices in Bristol, Glasgow, Newcastle or London.
Experience needed:
- Solid previous experience working within a 2nd line role
- If you hold any certifications this will be an advantage.
What do you get in return:
- Salary up to £40,000
- Hybrid working (3 days in the office)
- Certification training
- Solid bonus structure
- Private medical options
- 25 days holiday
- And more
If you’re interested in this role please apply or send your CV to adam.holmes@opusrs.com to apply.
2nd Line Support Engineer | £30,000 - £45,000 + Bonus in Glasgow employer: Opus Recruitment Solutions
Join a dynamic Microsoft MSP that values your expertise and offers a supportive work culture, where you can thrive as a 2nd Line Support Engineer. With competitive salaries, hybrid working options, and opportunities for certification training, you'll be part of a collaborative team dedicated to delivering exceptional customer care. Enjoy the benefits of private medical options and generous holiday allowances while working in vibrant locations like Bristol, Glasgow, Newcastle, or London.
Contact Details:
Opus Recruitment Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Engineer | £30,000 - £45,000 + Bonus in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Opus Recruitment Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Opus Recruitment Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace 2nd Line Support Engineer | £30,000 - £45,000 + Bonus in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Opus Recruitment Solutions:Your cover letter is your chance to shine! Tell us why you want to work at Opus Recruitment Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Opus Recruitment Solutions!
How to prepare for a job interview at Opus Recruitment Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
