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- Tasks: Provide top-notch IT support and troubleshoot complex tech issues.
- Company: Join a dynamic team in a hybrid remote work environment.
- Benefits: Competitive pay, flexible working after training, and professional growth.
- Why this job: Make a real difference by solving tech problems and improving user experience.
- Qualifications: Experience in IT support and strong problem-solving skills.
- Other info: Opportunity for career advancement in a fast-paced tech environment.
The predicted salary is between 34000 - 51000 £ per year.
We’re currently recruiting for an experienced contract IT Service Desk Analyst to act as the main point of contact for IT issues, delivering prompt, high-quality support while resolving complex hardware, software, and network problems. The ideal candidate will be autonomous in stabilising daily operations, maintaining SLAs, and offering insights to improve service delivery.
This 6-month contract is offered on a PAYE basis and falls Inside IR35 paying £170 - £180 per day. Full time on-site presence is required in Exeter or St Austell for the first month of the contract while training on IT processes is completed. Following this, there will be the flexibility to work remotely.
Key Requirements- Provide fast, high-quality first-line technical support with minimal onboarding.
- Troubleshoot Windows OS, Microsoft 365 apps, and core networking fundamentals.
- Diagnose and resolve complex hardware, software, and network issues promptly.
- Manage support tickets with clear documentation for visibility and next steps.
- Meet SLAs consistently, prioritising workload and working independently.
- Collaborate with IT teams, escalate issues, and share specialist insight.
- Deliver user guidance and informal training to boost productivity and self-service.
- Maintain and improve knowledge base articles and technical documentation.
- Identify and implement service improvements using best practice expertise.
- Support Identity Management processes, ensuring compliance with security standards.
If this IT Service Desk Analyst role sounds like a good fit, please apply with your most up to date CV and I’ll be in touch.
Service Desk Analyst in Exeter employer: Opus Recruitment Solutions
Contact Detail:
Opus Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in Exeter
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in service desks. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to troubleshooting and support scenarios. We recommend role-playing with a friend to get comfortable explaining your thought process.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Use real-life examples where you’ve resolved complex issues quickly. This will demonstrate your ability to meet SLAs and handle pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Desk Analyst in Exeter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with IT support, especially in troubleshooting Windows OS and Microsoft 365 apps. We want to see how your skills match the job description, so don’t be shy about showcasing relevant projects or roles!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved complex hardware or software issues. We love seeing candidates who can think on their feet and deliver high-quality support, so share those success stories!
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and bullet points where possible to make it easy for us to see your qualifications. Remember, we’re looking for someone who can manage support tickets effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Opus Recruitment Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, Microsoft 365 apps, and networking fundamentals. Be ready to discuss how you've tackled complex hardware and software issues in the past, as this will show your technical prowess.
✨Demonstrate Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved IT issues quickly. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your ability to work independently and meet SLAs.
✨Show Off Your Communication Skills
As a Service Desk Analyst, you'll need to communicate effectively with users and IT teams. Practice explaining technical concepts in simple terms and be ready to discuss how you've delivered user guidance or training in previous roles.
✨Be Ready to Discuss Improvements
Think about ways you've identified and implemented service improvements in your past positions. Be prepared to talk about how you maintain documentation and knowledge base articles, as this shows your commitment to enhancing service delivery.
