At a Glance
- Tasks: Support clients with password reset issues and manage service desk queries.
- Company: Join a dynamic team focused on innovative IT solutions.
- Benefits: Competitive pay, hybrid working options after training, and valuable experience.
- Other info: Onsite work required initially, with flexible hybrid options thereafter.
- Why this job: Be part of a crucial rollout and enhance your IT skills in a supportive environment.
- Qualifications: Strong communication skills and a willingness to learn IT troubleshooting.
The predicted salary is between 30000 - 30000 £ per year.
We’re recruiting for a Service Desk Analyst for a 3‑Month contract role. This position will be vital in supporting our clients Self‑Service Password Reset rollout. This position is determined as Inside IR35 PAYE and requires onsite work in either Exeter or St Austell for the first 2 weeks, with flexibility on Hybrid working 1‑2 days per week following training.
Key Requirements
- Confident following documented processes and procedures to resolve common service desk queries
- Strong verbal communication skills when assisting users with password reset issues
- Accurate ticket logging and updating within service management tool following defined standards
- Ability to handle volume of user contacts during password policy rollout period
- IT troubleshooting knowledge and willingness to learn tools and processes quickly
- Willingness to commit to onsite work in either Exeter or St Austell
Help Desk Analyst in Exeter employer: Opus Recruitment Solutions
As a Service Desk Analyst with us, you'll be part of a dynamic team dedicated to delivering exceptional support during our clients' Self-Service Password Reset rollout. We pride ourselves on fostering a collaborative work culture that values employee growth and offers flexible hybrid working arrangements after initial training, making it an ideal environment for those seeking meaningful and rewarding employment in Exeter or St Austell.
Contact Details:
Opus Recruitment Solutions Recruitment Team
