Desktop Support Analyst

Contract IT Service Desk Analyst – 3 Months, Inside IR35, PAYE

Location: Exeter

Contract Duration:3 Months

Rate: Competitive

An organisation is seeking a skilled IT Service Desk Analyst for a 3-month contract. In this role, you will provide first-line support to colleagues and partners, ensuring efficient use of IT systems and applications.

Key Responsibilities:

• Manage and categorise incidents using ITIL-aligned processes.
• Independently resolve 70-80% of calls and tickets using technical expertise.
• Ensure all service requests meet designated SLAs.
• Provide thorough Identity Management support.
• Escalate complex issues to other IT teams as necessary.
• Develop self-help resources to enhance user independence.

Candidate Profile:

• Minimum of 2 years in an IT Service Desk role.
• IT or related degree preferred.
• Certifications such as CompTIA A+, Network+, Security+, and ITIL are a plus.
• Strong knowledge of Windows OS, Microsoft Office, and networking.
• Excellent communication and teamwork skills.

If this is of interest please apply with your latest CV.