At a Glance
- Tasks: Provide second-line support for cloud infrastructure and troubleshoot complex incidents.
- Company: Join a global tech team focused on cutting-edge cloud solutions.
- Benefits: Enjoy 25 days leave, private medical insurance, and flexible working.
- Other info: Collaborative environment with great career growth and learning opportunities.
- Why this job: Develop expertise in modern tech like AI and GPUs while making a real impact.
- Qualifications: 3-5 years in cloud support with strong Linux and networking skills.
The predicted salary is between 51750 - 63250 £ per year.
We are looking for a
Cloud Support Engineer (L2) to join a global technical support team responsible for maintaining highly available cloud infrastructure environments.
You will troubleshoot and resolve complex infrastructure incidents, support customer environments, and work closely with engineering teams to ensure excellent service delivery.
This role is ideal for an experienced support engineer with strong Linux, cloud, and infrastructure support skills who is looking to develop expertise in modern technologies such as GPUs, HPC, AI infrastructure, and high-performance networking.
Key Responsibilities
- Provide second-line technical support for cloud and infrastructure platforms.
- Own incidents from initial triage through to resolution.
- Investigate and troubleshoot Linux, cloud, hardware, network, and storage-related issues.
- Escalate complex technical problems to engineering teams and coordinate resolutions.
- Monitor systems and respond to service-impacting incidents.
- Work with third-party vendors where required to support issue resolution.
- Create and maintain technical documentation, runbooks, and knowledge articles.
- Participate in a 24/7 follow-the-sun support model and on-call rota.
- Contribute to continuous improvement initiatives, root cause analysis, and service enhancements.
- Support infrastructure deployments, upgrades, and validation activities when required.
- Required Skills & Experience
- 3-5+ years' experience in a Cloud Support, Infrastructure Support, Systems Administration, or Technical Operations role.
- Strong Linux administration and troubleshooting experience.
- Experience supporting cloud infrastructure and datacenter environments.
- Solid understanding of networking fundamentals (TCP/IP, DNS, routing, switching).
- Experience with storage technologies and virtualisation platforms.
- Strong problem-solving and diagnostic skills.
- Ability to manage multiple incidents in a fast-paced environment.
- Degree in Computer Science, Engineering, or equivalent industry experience.
- Knowledge of ITIL processes and service management practices.
- Exposure to GPU, HPC, AI, Kubernetes, containers, or Infini Band technologies.
- Experience with monitoring and observability tools.
- 25 days annual leave.
- Private medical insurance.
- Learning and development opportunities.
- Employee share scheme.
- Enhanced parental leave.
- Wellbeing and fitness benefits.
- Flexible and collaborative working environment.
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Cloud Support Engineer employer: Opus Recruitment Solutions
Opus Recruitment Solutions is an excellent employer, offering a dynamic and inclusive work culture that prioritises employee growth and development. With opportunities to work on high-profile projects across major UK cities, employees benefit from a hybrid working model that promotes work-life balance while engaging in meaningful work that makes a difference. The company values innovation and collaboration, ensuring that every team member can contribute to creating accessible and scalable solutions.
Contact Details:
Opus Recruitment Solutions Recruitment Team
