3rd Line Support Engineer / Stratford-Upon-Avon

3rd Line Support Engineer / Stratford-Upon-Avon

Are you an experienced IT professional with advanced troubleshooting skills and a passion for resolving complex technical challenges? We’ve partnered with the UK’s leading provider of environmental compliance and data management services, who are seeking a skilled 3rd Line Support Engineer to join their dynamic team.

What You’ll Do:

• Provide expert-level support for up to 400 staff, acting as an escalation point for intricate IT issues alongside the support team.
• Diagnose and resolve advanced technical problems, ensuring adherence to SLAs and minimal downtime.
• Lead and contribute to high-level technical projects, including infrastructure maintenance and optimisation of their Microsoft stack (Azure, Active Directory, Windows Server, and beyond).
• Drive cybersecurity initiatives, support ISO 27001 compliance, and enhance business continuity strategies.
• Mentor junior team members and spearhead innovative improvements to IT processes and systems.
• Manage escalated Service Desk tickets with precision, ensuring timely and effective resolution.

Who You Are:

• You bring 4+ years of IT support experience, with a strong background in 3rd line support and advanced troubleshooting.
• You’re a proactive, detail-oriented communicator who thrives in both technical and collaborative environments.
• Deep expertise with Microsoft technologies (Azure, Intune, M365, Teams) is essential.
• Experience with SQL, Endpoint management, and ServiceNow is highly desirable.
• Knowledge of networking and infrastructure is a significant advantage.

Benefits:

• £35,000 salary
• Hybrid working arrangement at their Stratford-Upon-Avon office (4 days in, Fridays from home)
• Up to 10% bonus
• Enhanced holiday package (buy/sell up to 10 days)
• Private medical insurance
• Subsidised gym membership
• MyPerks discounts

Is this role of interest? Or do you know someone who might be the perfect fit? Please send a CV to or apply below.