At a Glance
- Tasks: Lead investigations and resolve technical incidents in a dynamic support team.
- Company: Join a top Microsoft MSP with a collaborative and innovative culture.
- Benefits: Enjoy a competitive salary, hybrid working, bonus structure, and private medical options.
- Other info: Opportunities for certification training and career growth in multiple UK locations.
- Why this job: Make a real impact by solving complex technical challenges and enhancing customer care.
- Qualifications: Experience in 2nd line support and strong knowledge of the Microsoft stack.
The predicted salary is between 30000 - 45000 £ per year.
I have partnered with a brilliant Microsoft MSP who are looking to grow their Support team. You will be joining a team of 10 to take the lead in investigating, troubleshooting, and resolving technical incidents. You will take on complex technical investigations across on-premises networks, servers, and cloud environments, ensuring incidents are resolved efficiently, accurately documented, and handled with exceptional customer care in line with SLAs. They have multiple offices in Bristol, Glasgow, Newcastle or London.
Experience needed:
- Solid previous experience working within a 2nd line role
- Strong Microsoft stack experience
- Network experience
- If you hold any certifications this will be an advantage.
What do you get in return:
- Salary up to £40,000
- Hybrid working (3 days in the office)
- Certification training
- Solid bonus structure
- Private medical options
- 25 days holiday
- And more
If you’re interested in this role please apply or send your CV to adam.holmes@opusrs.com to apply no sponsorship.
2nd Line Support Engineer | £30,000 - £45,000 + Bonus employer: Opus Recruitment Solutions
Join a dynamic Microsoft MSP that prioritises employee growth and well-being, offering a competitive salary of up to £45,000 plus bonuses. With a strong emphasis on hybrid working, certification training, and a supportive team culture, this role provides an excellent opportunity for 2nd Line Support Engineers to thrive in a collaborative environment across multiple vibrant UK locations including Bristol, Glasgow, Newcastle, and London.
Contact Details:
Opus Recruitment Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Engineer | £30,000 - £45,000 + Bonus
✨Tip Number 1
Network, network, network! Reach out to your connections in the industry and let them know you're on the hunt for a 2nd Line Support Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky technical interviews! Brush up on your Windows Server, Microsoft 365, and networking knowledge. We recommend doing some mock interviews with friends or using online platforms to get comfortable with the types of questions you might face.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to discuss specific incidents where you successfully troubleshot complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them memorable.
✨Tip Number 4
Don't forget to apply through our website! It’s a great way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 2nd Line Support Engineer | £30,000 - £45,000 + Bonus
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with the Microsoft stack and any relevant network skills. We want to see how your background fits the 2nd Line Support Engineer role, so don’t be shy about showcasing your technical prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about support engineering and how you can contribute to our team. We love seeing enthusiasm and a bit of personality in your application.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex technical issues in the past. We’re looking for someone who can investigate and resolve incidents efficiently, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Opus Recruitment Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Microsoft 365, and network switches. Be ready to discuss specific scenarios where you've successfully troubleshot issues in these areas. The more examples you can provide, the better!
✨Showcase Your Customer Care Skills
Since this role involves exceptional customer care, think of instances where you've gone above and beyond for a client. Prepare to share these stories during the interview to demonstrate your commitment to service excellence.
✨Familiarise Yourself with SLAs
Understanding Service Level Agreements (SLAs) is crucial for this position. Be prepared to discuss how you've managed incidents within SLAs in your previous roles, and how you prioritise tasks to meet these expectations.
✨Certifications Can Give You an Edge
If you hold any relevant certifications, make sure to highlight them! Discuss how they’ve helped you in your previous roles and how you plan to continue your professional development in this area.
