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- Tasks: Deliver engaging training sessions on a new billing system to contact centre teams.
- Company: Join a dynamic team in Exeter focused on enhancing customer service through innovative systems.
- Benefits: Enjoy a 6-month contract with comprehensive training and the chance to make a real impact.
- Why this job: Be part of a transformative project that empowers others and enhances their skills.
- Qualifications: Experience in customer service or training is essential; strong communication skills are a must.
- Other info: All training will be provided, so bring your passion for teaching and learning!
The predicted salary is between 30000 - 42000 £ per year.
Trainer/Systems Trainer/Training Facilitator – Billing System Rollout (Inside IR35)
Start Date: Mid-September
Contract Length: 6 months
IR35 Status: Inside IR35 PAYE
Location: Exeter
All training will be provided on the systems prior to starting. Good training experience is the main essential on this.
We\’re looking for multiple Trainers/Training Facilitators to support the rollout of a new billing and account management system across contact centre teams. This role will focus on delivering system training, ensuring users are confident and capable in using the new tools to support customer service operations.
Key Responsibilities
- Deliver system training sessions for new and existing contact centre staff, focused on billing and account management functionality.
- Support onboarding of new starters with system usage guidance and act as a key contact during early learning phases.
- Collaborate with training specialists to update materials and deliver pilots or refreshers.
- Gather feedback and contribute to post-training assessments and evaluations.
- Promote best practices and escalate any issues or development needs identified during sessions.
- Ensure training aligns with operational requirements and quality standards.
- Experience in customer service and/or system training delivery.
- Confident facilitator with strong communication and presentation skills.
- Ability to adapt training to different learning styles and technical capabilities.
- Organised, collaborative, and emotionally intelligent.
Trainer/Systems Trainer/Training Facilitator employer: Opus Recruitment Solutions Ltd
Contact Detail:
Opus Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainer/Systems Trainer/Training Facilitator
✨Tip Number 1
Familiarise yourself with the billing and account management systems that will be rolled out. Understanding the specific functionalities and common challenges users face can help you tailor your training sessions effectively.
✨Tip Number 2
Highlight your previous training experiences during any discussions or interviews. Be ready to share specific examples of how you've successfully delivered training in the past, especially in customer service or system training contexts.
✨Tip Number 3
Showcase your adaptability by discussing how you've modified training approaches for different audiences. This is crucial for a role that requires catering to various learning styles and technical capabilities.
✨Tip Number 4
Prepare to discuss your collaboration skills. Since you'll be working with training specialists, emphasise your ability to work as part of a team and how you’ve contributed to updating training materials or processes in previous roles.
We think you need these skills to ace Trainer/Systems Trainer/Training Facilitator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant training experience, especially in customer service and system training delivery. Use specific examples that demonstrate your ability to adapt training to different learning styles.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and explain how your skills align with the key responsibilities outlined in the job description. Mention your experience in delivering training sessions and collaborating with others.
Showcase Communication Skills: Since strong communication and presentation skills are essential for this role, consider including a brief section in your application that highlights any relevant experiences where you successfully facilitated training or presentations.
Highlight Adaptability: Emphasise your ability to adapt training methods to suit different learning styles and technical capabilities. Provide examples of how you've done this in previous roles to demonstrate your flexibility and understanding of diverse learner needs.
How to prepare for a job interview at Opus Recruitment Solutions Ltd
✨Showcase Your Training Experience
Make sure to highlight your previous training roles and experiences during the interview. Discuss specific examples where you successfully delivered training sessions, especially in systems or customer service environments.
✨Demonstrate Communication Skills
As a Trainer, strong communication is key. Be prepared to showcase your ability to explain complex concepts clearly. You might even want to practice explaining a system feature as if you were training someone during the interview.
✨Adaptability is Key
The role requires adapting training to different learning styles. Be ready to discuss how you've tailored your training methods in the past to meet diverse needs. This will show your flexibility and understanding of varied learner capabilities.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and how you handle feedback. Think of scenarios where you had to address challenges during training sessions and how you ensured quality standards were met.
