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For Companies At a Glance
- Tasks: Manage and enhance the ServiceNow platform, ensuring optimal performance and user experience.
- Company: Join a prestigious client known for innovation and excellence in IT service management.
- Benefits: Enjoy a competitive salary, health insurance, 25 days leave, and funded training opportunities.
- Why this job: Be part of a dynamic team that values collaboration and personal development while making a real impact.
- Qualifications: Experience in ServiceNow administration and strong knowledge of ITSM processes are essential.
- Other info: Opportunity for funded ServiceNow certifications and participation in frequent social events.
The predicted salary is between 36000 - 60000 £ per year.
We are recruiting on behalf of a prestigious client who is looking for a skilled ServiceNow Administrator to take ownership of the current ServiceNow platform, managing upgrades, maintaining plugins, and overseeing workflow processes. You will work within a dynamic & collaborative environment that will support you & provide the best in class training to help you upskill in all aspects of configuration & development.
Benefits:
- Base salary up to £50,000
- Attractive pension scheme
- Comprehensive health insurance
- 25 days of annual leave (Option to buy more)
- Funded bursary for your own personal development
- Huge retail discounts
- Frequent social events & incentives
- Funded ServiceNow certifications & so much more!
Key Responsibilities:
- Develop and implement solutions for stakeholders
- Perform business analysis and process optimization
- Diagnose issues and design effective solutions, recommending system enhancements
- Customize and configure the ServiceNow platform to align with organizational needs
- Automate processes by creating and managing workflows, business rules, and scripts
- Manage user roles, permissions, and access controls
- Resolve technical issues within the ServiceNow platform
- Work with IT teams to integrate ServiceNow with other systems and tools
- Ensure optimal performance and scalability of the ServiceNow instance
What you will need to be successful:
- ServiceNow administration experience
- Strong knowledge of ITSM processes
- Experience with Problem, Change & Incident Management
- Knowledge of Supplier & Contract Management
- Knowledge of ITIL & ISO IT processes & ITIL Certified is highly desirable
- ServiceNow CSA Certified
ServiceNow ITSM Administrator employer: Opus Recruitment Solutions Ltd
Contact Detail:
Opus Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow ITSM Administrator
✨Tip Number 1
Familiarise yourself with the latest ServiceNow features and updates. Being knowledgeable about recent changes can give you an edge during interviews, as it shows your commitment to staying current in the field.
✨Tip Number 2
Network with professionals in the ServiceNow community. Attend webinars, join forums, or participate in local meetups to connect with others in the industry. This can lead to valuable insights and potential referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've optimised workflows or resolved technical issues in previous roles. Real-life scenarios can demonstrate your problem-solving skills and practical experience effectively.
✨Tip Number 4
Consider obtaining additional certifications related to ITIL or ServiceNow if you haven't already. These credentials can enhance your profile and show your dedication to professional development, making you a more attractive candidate.
We think you need these skills to ace ServiceNow ITSM Administrator
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description. Understand the key responsibilities and required skills for the ServiceNow ITSM Administrator position to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with ServiceNow administration, ITSM processes, and any relevant certifications like ITIL or ServiceNow CSA. Use specific examples to demonstrate your expertise.
Showcase Problem-Solving Skills: Since the role involves diagnosing issues and designing solutions, include examples of how you've successfully resolved technical challenges in previous positions. This will show your ability to think critically and act effectively.
Craft a Compelling Cover Letter: Write a personalised cover letter that connects your skills and experiences to the job requirements. Mention your enthusiasm for the role and how you can contribute to the company's success, particularly in optimising the ServiceNow platform.
How to prepare for a job interview at Opus Recruitment Solutions Ltd
✨Showcase Your ServiceNow Expertise
Be prepared to discuss your hands-on experience with the ServiceNow platform. Highlight specific projects where you've managed upgrades, maintained plugins, or customised workflows. This will demonstrate your capability and confidence in handling the responsibilities of the role.
✨Understand ITSM Processes
Familiarise yourself with key ITSM processes such as Problem, Change, and Incident Management. Be ready to provide examples of how you've applied these processes in previous roles, as this knowledge is crucial for the position.
✨Prepare for Technical Questions
Expect technical questions related to diagnosing issues and designing solutions within ServiceNow. Brush up on common challenges faced in the platform and think through how you would approach resolving them, as this will showcase your problem-solving skills.
✨Emphasise Collaboration Skills
Since the role involves working closely with IT teams and stakeholders, be sure to highlight your collaborative experiences. Share examples of how you've successfully worked in a team environment to implement solutions or optimise processes, as this aligns with the company's dynamic culture.
