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- Tasks: Support IT platforms, focusing on Salesforce and ServiceNow, while troubleshooting technical issues.
- Company: Join a dynamic team with potential for permanent placement after your contract.
- Benefits: Enjoy hybrid working and a competitive daily rate of £200-£250.
- Why this job: Gain hands-on experience in a tech-driven environment with opportunities for growth.
- Qualifications: Experience with Salesforce, strong troubleshooting skills, and familiarity with IT service operations required.
- Other info: This role is Outside IR35, offering flexibility and a chance to enhance your career.
Salesforce Product Support Analyst | 3-6 months | £200-£250 per day | Outside IR35
We\’re looking for a capable Product Support Analyst to provide hands-on support across IT platforms, with a primary focus on Salesforce and ServiceNow. This is a 3-6 month contract with strong potential to transition into a permanent role. The role is determined as Outside IR35 and offers a daily rate of £200-£250. Hybrid working is required, with travel to your nearest office location as needed.
Key Requirements
- Experience in a Salesforce-focused role
- Familiarity with Salesforce and ServiceNow tools
- Solid understanding of IT service operations, including incident, change, and release processes
- Strong troubleshooting skills and ability to resolve technical issues independently
- Exposure to IT project delivery environments
- Experience managing support tickets or technical issue logs
- Awareness of ITIL-aligned service management practices
If this Salesforce Product Support Analyst role sounds like a good fit, please apply with your most up-to-date CV.
Salesforce Product Support Analyst | 3-6 months | £200-£250 per day | Outside IR35
Salesforce Product Support Analyst | 3-6 months | £200-£250 per day employer: Opus Recruitment Solutions Ltd
Contact Detail:
Opus Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Product Support Analyst | 3-6 months | £200-£250 per day
✨Tip Number 1
Familiarise yourself with Salesforce and ServiceNow tools. Make sure you can confidently discuss your experience with these platforms during any conversations or interviews, as they are crucial for the role.
✨Tip Number 2
Brush up on IT service operations, especially incident, change, and release processes. Being able to articulate your understanding of these concepts will demonstrate your readiness for the role.
✨Tip Number 3
Prepare examples of how you've successfully resolved technical issues in the past. Highlighting your troubleshooting skills will show that you can handle the challenges that come with this position.
✨Tip Number 4
Understand ITIL-aligned service management practices. Being knowledgeable about these frameworks will set you apart and show that you’re serious about delivering quality support.
We think you need these skills to ace Salesforce Product Support Analyst | 3-6 months | £200-£250 per day
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Salesforce and ServiceNow. Include specific examples of how you've supported IT platforms and resolved technical issues, as this will demonstrate your suitability for the role.
Highlight Relevant Skills: Emphasise your troubleshooting skills and familiarity with IT service operations. Mention any experience you have with managing support tickets or working in IT project delivery environments to align with the job requirements.
Craft a Strong Cover Letter: Write a cover letter that explains why you're interested in the role and how your background makes you a great fit. Be sure to mention your understanding of ITIL-aligned service management practices, as this is crucial for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a Product Support Analyst.
How to prepare for a job interview at Opus Recruitment Solutions Ltd
✨Showcase Your Salesforce Experience
Make sure to highlight your previous experience with Salesforce during the interview. Be prepared to discuss specific projects or tasks where you successfully used Salesforce tools, as this will demonstrate your capability and familiarity with the platform.
✨Understand IT Service Operations
Brush up on your knowledge of IT service operations, particularly incident, change, and release processes. Being able to articulate your understanding of these concepts will show that you are well-versed in the necessary practices for the role.
✨Demonstrate Troubleshooting Skills
Prepare to discuss examples of technical issues you've resolved independently. This could involve explaining your thought process and the steps you took to troubleshoot and fix the problem, showcasing your analytical skills.
✨Familiarise Yourself with ITIL Practices
Since awareness of ITIL-aligned service management practices is important, take some time to review these principles. Being able to reference ITIL concepts during your interview will indicate that you understand the framework within which the company operates.
