HaloITSM Consultant | Config | Implementation | ITIL Principles | MSP | Reading, Hybrid | £70,000
Are you an experienced HaloITSM specialist looking to work on high-profile service management transformation projects for a market-leading consultancy?
We're partnering with a globally recognised IT Service Management consultancy that helps organisations improve service delivery through best-practice ITSM processes, consultancy, training, support services and technology solutions.
Due to continued growth and increasing demand for HaloITSM expertise, they're looking to add an experienced HaloITSM Consultant to their expanding professional services team.
The Opportunity
This is a client-facing consultancy role where you'll take ownership of the full project life cycle, from discovery and solution design through to configuration, testing, deployment and continual improvement.
Working closely with customers, project teams and internal specialists, you'll design and deliver scalable HaloITSM solutions that improve operational efficiency, reporting and user experience.
You'll be joining an established team of Halo specialists and will play a key role in delivering successful HaloITSM implementation and optimisation projects across a diverse client base.
Key Responsibilities
Consultancy & Solution Design
Lead client discovery workshops to understand service management processes, challenges and objectives
Gather and document business and technical requirements
Translate requirements into effective HaloITSM solution designs
Advise customers on ITSM best practices, process improvement and automation opportunities
Produce solution documentation, process maps, configuration specifications and project delivery plans
Configuration & Implementation
Configure HaloITSM workflows, forms, fields, roles, permissions and service catalogues
Design and implement SLAs, notifications, automation and reporting functionality
Support integrations, data migrations and third-party system connectivity
Plan and execute testing, including defect resolution and user acceptance testing
Support deployment activities and transition into service
Deliver administrator and end-user training programmes
Provide knowledge
HaloITSM Consultant in Reading employer: Opus Recruitment Solutions Ltd
Join a dynamic and innovative team as a Cloud Platform Engineer in Newcastle, where you'll have the chance to work with cutting-edge AWS technologies and contribute to the development of modern cloud-based data platforms. Our hybrid work model promotes a healthy work-life balance, while our commitment to employee growth ensures you have access to continuous learning opportunities and career advancement. With a collaborative culture that values teamwork and innovation, this role offers a meaningful and rewarding experience in a supportive environment.
Contact Details:
Opus Recruitment Solutions Ltd Recruitment Team
