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- Tasks: Provide operational support for telematics systems and assist with IT tasks.
- Company: Join a leading independent supplier of plant and machinery with a people-focused culture.
- Benefits: Earn £30k with hybrid working options and a supportive team environment.
- Why this job: Make a real impact while developing your skills in a fast-growing company.
- Qualifications: Experience in customer support and a knack for problem-solving.
- Other info: Great opportunities for career growth in a dynamic industry.
The predicted salary is between 24000 - 42000 £ per year.
I'm proud to partner with one of the UK's leading independent suppliers of plant and machinery, supporting sectors such as construction, demolition, ports, timber, scrap, and recycling. They are a fast growing, people focused business that values development, job security and fresh ideas. With opportunities across engineering, sales, operations and professional services, they offer a supportive culture where teams can thrive and make a real impact!
They are seeking a Product Support Specialist to provide operational support across telematics systems and general IT tasks, ensuring smooth service delivery for customers and internal teams. This role will support the Product Support Manager by handling telematics activities, investigating and resolving issues.
The role responsibilities include:
- Telematics support - configuration and investigation of tickets
- IT support - customer enquiries and daily operational tasks
- Documentation and reporting - accurate records of data
- Business support - assist the sales function and wider team
In return they offer £30k and hybrid working of 2/3 days a week onsite in Avonmouth!
Unfortunately we cannot offer sponsorship at this time. Please contact me to discuss further!
Product Support Specialist employer: Opus Recruitment Solutions Ltd
Contact Detail:
Opus Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their telematics systems and be ready to discuss how your skills can help improve customer support. Show them you’re genuinely interested!
✨Tip Number 3
Practice common interview questions with a friend or in front of the mirror. Focus on your problem-solving skills and how you can handle customer enquiries effectively. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Product Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Product Support Specialist role. Highlight your experience with telematics systems and any IT support you've provided in the past. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our supportive culture. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled challenges in previous roles. We’re all about finding solutions, so let us know how you’ve made an impact in your past positions!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Opus Recruitment Solutions Ltd
✨Know Your Telematics
Make sure you brush up on your knowledge of telematics systems before the interview. Understand how they work and be ready to discuss any relevant experience you have with configuration or troubleshooting. This will show that you're not just interested in the role, but that you also have a solid grasp of what it entails.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Think about specific situations where you investigated a problem and found a solution. This is crucial for a Product Support Specialist, as you'll need to demonstrate your ability to handle enquiries and operational tasks effectively.
✨Highlight Your Team Spirit
Since this role involves assisting the sales function and working closely with internal teams, be ready to talk about your collaborative experiences. Share stories that illustrate how you’ve contributed to team success and supported colleagues, as this aligns with the company’s people-focused culture.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to product support and their telematics systems. This not only shows your genuine interest in the role but also gives you a chance to assess if the company’s values align with yours. Plus, it can help you stand out from other candidates!
