We're looking for a Service Delivery Manager to lead service delivery, manage stakeholder relationships, drive operational excellence, and identify opportunities to improve services through automation and AI.
What you'll be doing:
- Leading end-to-end service delivery across complex technology environments
- Managing client relationships, escalations, and commercial discussions
- Driving performance across multidisciplinary teams
- Identifying opportunities to grow accounts and improve service outcomes
- Applying AI and automation to enhance operational effectiveness
- Working within ITIL-aligned service management frameworks
What we're looking for:
- Proven Service Delivery Management experience
- Strong stakeholder engagement and leadership skills
- Experience managing large-scale IT services and teams
- Eligibility for UK Government Security Clearance
Nice to have:
- Advanced ITIL certifications
- ServiceNow, JIRA, or Azure DevOps experience
- Automation and continuous improvement experience
- NHS sector experience
Service Delivery Manager - Active SC Clearance Required in Newcastle upon Tyne employer: Opus Recruitment Solutions Ltd
Join a dynamic and innovative team as a Cloud Platform Engineer in Newcastle, where you'll have the chance to work with cutting-edge AWS technologies and contribute to the development of modern cloud-based data platforms. Our hybrid work model promotes a healthy work-life balance, while our commitment to employee growth ensures you have access to continuous learning opportunities and career advancement. With a collaborative culture that values teamwork and innovation, this role offers a meaningful and rewarding experience in a supportive environment.
Contact Details:
Opus Recruitment Solutions Ltd Recruitment Team
