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- Tasks: Lead business readiness for a major Billing and CRM transformation.
- Company: Join Opus, a dynamic company driving impactful change in customer service.
- Benefits: Enjoy a hybrid work model and competitive PAYE rates.
- Why this job: Be at the forefront of transformation, making a real difference in contact centre operations.
- Qualifications: Experience in billing transformation and strong change management skills required.
- Other info: This is a 6-month contract with potential for future opportunities.
The predicted salary is between 48000 - 72000 £ per year.
Opus are currently looking for a senior leader to support the successful delivery of a major Billing and CRM transformation. This role is key to ensuring the business is fully prepared for change, with a strong focus on contact centre operations.
Key Responsibilities:
- Lead business readiness planning aligned to project milestones
- Identify impacts across billing and CRM processes
- Engage stakeholders and drive change adoption
- Coordinate training and support for end users
- Manage go-live readiness and post-launch support
- Monitor risks and escalate readiness concerns
Ideal Experience:
- Expertise in receiving tech into a business ideally a contact centre / customer service
- Proven experience in billing transformation
- Background in contact centre environments
- Strong change management and stakeholder engagement skills
If this is of interest please apply with your latest CV and I will be in touch to discuss.
Business Readiness Manager 6 months Hybrid DoE Inside PAYE employer: Opus Recruitment Solutions Ltd
Contact Detail:
Opus Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Readiness Manager 6 months Hybrid DoE Inside PAYE
✨Tip Number 1
Familiarise yourself with the latest trends in billing and CRM transformation. Understanding the current technologies and methodologies will help you speak confidently about how you can contribute to the project.
✨Tip Number 2
Network with professionals in the contact centre and customer service sectors. Engaging with others in the industry can provide insights into best practices and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of your past experiences in change management. Highlighting your successes in similar roles will demonstrate your capability to handle the responsibilities of this position.
✨Tip Number 4
Showcase your stakeholder engagement skills by preparing to discuss how you've effectively communicated and collaborated with various teams in previous projects. This is crucial for a role focused on driving change adoption.
We think you need these skills to ace Business Readiness Manager 6 months Hybrid DoE Inside PAYE
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in business readiness, change management, and contact centre operations. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities and ideal experience mentioned in the job description. Share examples of how you've successfully led change initiatives in the past.
Highlight Stakeholder Engagement Skills: Emphasise your experience in engaging stakeholders and driving change adoption. Provide specific examples of how you've managed relationships and facilitated communication during transformations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Opus Recruitment Solutions Ltd
✨Understand the Role
Make sure you have a clear understanding of the Business Readiness Manager role. Familiarise yourself with the key responsibilities, especially around billing and CRM transformation, as well as contact centre operations.
✨Showcase Change Management Skills
Prepare examples from your past experiences that demonstrate your expertise in change management. Highlight specific instances where you've successfully led teams through transitions, particularly in contact centre environments.
✨Engage Stakeholders Effectively
Be ready to discuss how you engage stakeholders and drive change adoption. Think of strategies you've used to communicate effectively and gain buy-in from various parties involved in a project.
✨Prepare for Scenario Questions
Anticipate scenario-based questions related to go-live readiness and post-launch support. Prepare to explain how you would handle potential risks and readiness concerns during a major transformation.
