We're looking for a Service Delivery Manager to lead service delivery, manage stakeholder relationships, drive operational excellence, and identify opportunities to improve services through automation and AI.
What you'll be doing:
- Leading end-to-end service delivery across complex technology environments
- Managing client relationships, escalations, and commercial discussions
- Driving performance across multidisciplinary teams
- Identifying opportunities to grow accounts and improve service outcomes
- Applying AI and automation to enhance operational effectiveness
- Working within ITIL-aligned service management frameworks
What we're looking for:
- Proven Service Delivery Management experience
- Strong stakeholder engagement and leadership skills
- Experience managing large-scale IT services and teams
- Eligibility for UK Government Security Clearance
Nice to have:
- Advanced ITIL certifications
- ServiceNow, JIRA, or Azure DevOps experience
- Automation and continuous improvement experience
- NHS sector experience
Service Delivery Manager - Active SC Clearance required in Newcastle upon Tyne employer: Opus Recruitment Solutions Ltd Careers
As a leading player in the public sector, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel. With a strong focus on professional development, we offer numerous growth opportunities and support for continuous learning, ensuring that our team members are equipped to tackle complex challenges in data and analytics. Working remotely with flexible arrangements, you will be part of a dynamic environment that values your expertise and contributions, making it an excellent place for meaningful and rewarding employment.
Contact Details:
Opus Recruitment Solutions Ltd Careers Recruitment Team
