At a Glance
- Tasks: Coordinate bespoke training programmes and engage with clients in a fast-paced environment.
- Company: Leading technology and training organisation with a focus on impactful projects.
- Benefits: 27 days annual leave, private medical insurance, and early finishes every Friday.
- Other info: Opportunities for professional development and access to industry-leading training.
- Why this job: Make a real difference while developing your career in a respected organisation.
- Qualifications: Experience in service delivery and strong communication skills required.
The predicted salary is between 40500 - 49500 £ per year.
Service Delivery Specialist | Security Cleared | Coordination | Customer Success | Defence | Cheltenham/London | £35k
Are you an experienced service delivery professional who thrives in a fast-paced, client-facing environment?
We're recruiting a Senior Service Delivery Specialist to join a leading technology and training organisation, supporting the delivery of critical learning programmes within a highly secure government environment.
This is an excellent opportunity for someone who enjoys stakeholder engagement, programme coordination, service improvement, and building strong client relationships while working on impactful projects.
Due to the nature of the account, you will be required to hold or be willing to undergo DV clearance.
- What You'll Be Doing
- Acting as the primary point of contact for clients and stakeholders
- Coordinating the delivery of bespoke training programmes from onboarding through to completion
- Developing and maintaining programme plans to ensure successful delivery against contractual requirements
- Managing learner onboarding, stakeholder communications, scheduling, and programme administration
- Monitoring programme performance, gathering feedback, and producing insightful reports
- Leading service delivery reviews and presenting outcomes to clients
- Managing risks, resolving issues, and driving continuous improvement
- Providing commercial and portfolio updates to internal teams
What We're Looking For
- Proven experience in service delivery, programme coordination, customer success, or account management
- Strong relationship-building and stakeholder management skills
- Excellent verbal and written communication skills
- Confident presenting to clients both virtually and face-to-face
- Strong organisational skills with the ability to manage multiple priorities
- Analytical mindset with experience producing reports and interpreting data
- A proactive, solution-focused approach to problem solving
- Proficiency with Microsoft Office, particularly Excel and Power Point
- Eligibility to obtain or hold DV (Developed Vetting) Security Clearance (currently SC)
What's on Offer?
- 27 days annual leave plus bank holidays
- Holiday purchase scheme
- Private medical insurance
- Healthcare cash plan and wellbeing support
- Employee Assistance Programme
- Cycle to Work scheme
- Employee discount platform
- Company pension scheme
- 3 dedicated development days per year
- Access to industry-leading technology and business training
- 2 paid charity days annually
- Early finish every Friday
Why Apply?
You'll be joining one of the UK's most respected learning and technology organisations, partnering with major public and private sector clients to deliver transformational skills and capability programmes.
This role offers excellent exposure to senior stakeholders, meaningful career development opportunities, and the chance to contribute to projects that make a real difference.
Service Delivery Specialist employer: Opus Recruitment Solutions Limited
Opus Recruitment Solutions Limited is an excellent employer that values flexibility and innovation, offering a remote working environment with the opportunity for occasional travel to London for launches and training. Employees benefit from competitive daily rates, a collaborative culture, and access to cutting-edge technologies, ensuring meaningful growth and development in their careers. Join us to be part of a dynamic team that prioritises your professional journey while embracing the future of technology.
Contact Details:
Opus Recruitment Solutions Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Opus Recruitment Solutions Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Opus Recruitment Solutions Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Delivery Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Opus Recruitment Solutions Limited:Your cover letter is your chance to shine! Tell us why you want to work at Opus Recruitment Solutions Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Opus Recruitment Solutions Limited!
How to prepare for a job interview at Opus Recruitment Solutions Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
