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- Tasks: Become a Customer Advisor and handle customer queries with confidence and professionalism.
- Company: Join a reputable business with a strong focus on training and development.
- Benefits: Starting salary of £26,780, 31 days holiday, and access to discounts through Perkbox.
- Other info: Exciting progression opportunities in a fast-growing company.
- Why this job: No experience needed! Get bespoke training and grow your career in a supportive environment.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
The predicted salary is between 26780 - 26780 £ per year.
Fantastic opportunity for you to join a reputable business, within a trainee role. No office experience required! For this role, you must be able to start 1st June 2026. From day one you will have a training programme and be part of their academy, training you to handle customer queries with ease.
As a Customer Advisor, you will be the first point of contact for both new and existing clients, confidently managing customer queries and a wide range of customer service requests. This role is easily commutable by car, or by train (Norwich - 15 minutes - Ipswich - 20 minutes).
Key Accountabilities- Respond to inbound calls and client enquiries with professionalism and confidence.
- Conduct outbound calls to support customer needs and follow up on enquiries.
- Assist customers through digital channels, including email and live chat.
- Provide accurate quotations and tailored solutions with a strong focus on customer satisfaction.
- Offer clear guidance on full range of products.
- Deliver a seamless service experience that supports long-term client relationships.
- Ensure full compliance with company policies, procedures, and regulatory requirements.
- No previous experience required; strong communication and telephone skills are essential.
- A customer-focused mindset with excellent attention to detail and the ability to learn quickly.
- Basic proficiency in English, maths, and computer use, with a commitment to delivering high-quality service.
- A proactive, solutions-focused team player with strong interpersonal skills.
- High attention to detail and strong analytical abilities.
- Excellent communication and relationship-building skills.
- Proven ability to work under pressure and manage multiple priorities in a fast-paced environment.
- Bespoke in-house training to support your development.
- Starting salary of £26,780 per annum, with opportunities to increase earnings through performance and overtime.
- Access to Perkbox, offering discounts and perks on everyday purchases and experiences.
- 31 days of holiday, including public holidays, supporting a healthy work–life balance.
- Exciting progression opportunities within a fast-growing, well-established company.
- Company pension scheme.
- Discretionary performance-based bonus.
Customer Advisor in London employer: Opus Perm
Contact Detail:
Opus Perm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in London
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about them during interviews.
✨Tip Number 2
Practice your communication skills! As a Customer Advisor, you'll need to handle queries with confidence. Try role-playing common customer scenarios with friends or family to get comfortable.
✨Tip Number 3
Be proactive! If you see an opportunity to follow up on an application or connect with someone at the company, take it. A little initiative can go a long way in making you stand out.
✨Tip Number 4
Show your enthusiasm! Employers love candidates who are genuinely excited about the role. When you apply through our website, let your passion for customer service shine through in your conversations.
We think you need these skills to ace Customer Advisor in London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to customise your application for the Customer Advisor role. Highlight your communication skills and any experience (even if it's not office-related) that shows you're ready to tackle customer queries with confidence.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the role. Remember, attention to detail is key!
Apply Through Our Website: Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can't wait to hear from you!
How to prepare for a job interview at Opus Perm
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Advisor does. Familiarise yourself with handling customer queries and the importance of providing tailored solutions. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since strong communication is key for this position, practice speaking clearly and confidently. You could role-play common customer scenarios with a friend or family member. This will not only boost your confidence but also prepare you for the types of questions you might face.
✨Showcase Your Customer-Focused Mindset
Think of examples from your past experiences where you demonstrated excellent customer service or problem-solving skills. Even if you don’t have formal experience, any situation where you helped someone can be relevant. Be ready to share these stories during your interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programme or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.