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- Tasks: Become a Customer Advisor, handling queries and providing top-notch service to clients.
- Company: Join a reputable business with a strong focus on training and development.
- Benefits: Starting salary of £26,780, 31 days holiday, and access to discounts through Perkbox.
- Other info: Exciting career progression opportunities in a fast-growing company.
- Why this job: No experience needed! Get trained while making a real impact in customer service.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
The predicted salary is between 26780 - 26780 £ per year.
Fantastic opportunity for you to join a reputable business, within a trainee role. No office experience required! For this role, you must be able to start 1st June 2026. From day one you will have a training programme and be part of their academy, training you to handle customer queries with ease.
As a Customer Advisor, you will be the first point of contact for both new and existing clients, confidently managing customer queries and a wide range of customer service requests. This role is easily commutable by car, or by train (Norwich - 15 minutes - Ipswich - 20 minutes).
Key Accountabilities- Respond to inbound calls and client enquiries with professionalism and confidence.
- Conduct outbound calls to support customer needs and follow up on enquiries.
- Assist customers through digital channels, including email and live chat.
- Provide accurate quotations and tailored solutions with a strong focus on customer satisfaction.
- Offer clear guidance on full range of products.
- Deliver a seamless service experience that supports long-term client relationships.
- Ensure full compliance with company policies, procedures, and regulatory requirements.
- No previous experience required; strong communication and telephone skills are essential.
- A customer-focused mindset with excellent attention to detail and the ability to learn quickly.
- Basic proficiency in English, maths, and computer use, with a commitment to delivering high-quality service.
- A proactive, solutions-focused team player with strong interpersonal skills.
- High attention to detail and strong analytical abilities.
- Excellent communication and relationship-building skills.
- Proven ability to work under pressure and manage multiple priorities in a fast-paced environment.
- Bespoke in-house training to support your development.
- Starting salary of 26,780 per annum, with opportunities to increase earnings through performance and overtime.
- Access to Perkbox, offering discounts and perks on everyday purchases and experiences.
- 31 days of holiday, including public holidays, supporting a healthy work–life balance.
- Exciting progression opportunities within a fast-growing, well-established company.
- Company pension scheme.
- Discretionary performance-based bonus.
Customer Advisor employer: Opus Perm
Contact Detail:
Opus Perm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about them during interviews.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will help you feel more confident when handling customer queries in real life.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. They might give you insider tips or even refer you for the role, which can really boost your chances.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you're genuinely interested in the role and helps keep you on their radar.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to customise your application for the Customer Advisor role. Highlight your communication skills and any relevant experiences, even if they’re not from a formal job. We love seeing how you connect with customers!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded sentences. Make it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Opus Perm
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Advisor does. Familiarise yourself with the key responsibilities like handling customer queries and providing tailored solutions. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since strong communication is essential for this position, practice speaking clearly and confidently. You can do this by role-playing common customer scenarios with a friend or family member. This will help you feel more at ease during the interview and demonstrate your ability to handle customer interactions.
✨Showcase Your Customer-Focused Mindset
Think of examples from your past experiences where you've provided excellent customer service or resolved issues effectively. Even if you don't have formal experience, any situation where you've helped someone can be relevant. This will highlight your proactive approach and commitment to customer satisfaction.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewer. Inquire about the training programme, opportunities for progression, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.