At a Glance
- Tasks: Deliver top-notch customer service and manage enquiries efficiently.
- Company: Join the dynamic team at Newcastle-under-Lyme Borough Council.
- Benefits: Flexible remote work, competitive pay, and a supportive team environment.
- Other info: Fast-paced role with opportunities for personal and professional growth.
- Why this job: Make a difference in your community while honing your admin skills.
- Qualifications: Strong organisational skills and previous customer service experience required.
The predicted salary is between 22000 - 28000 £ per year.
Opus People Solutions is recruiting for an experienced Customer Hub Assistant to join Newcastle-under-Lyme Borough Council's busy Customer Services team. This role involves delivering excellent customer service across a range of council services and requires someone who can manage a high volume of work efficiently.
The successful candidate will:
- Process changes in household circumstances
- Handle customer enquiries
- Update systems accurately
Strong organizational skills and proven experience in customer service are essential.
Remote Customer Hub Assistant - Fast-Paced Admin & Support employer: Opus People Solutions
Opus People Solutions offers a dynamic work environment where employees are valued for their contributions to the Newcastle-under-Lyme Borough Council's Customer Services team. With a strong emphasis on professional development, staff enjoy opportunities for growth and training while working in a supportive culture that prioritises excellent customer service. The role provides the unique advantage of contributing to local community services, making it a rewarding position for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Hub Assistant - Fast-Paced Admin & Support
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Opus People Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Opus People Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote Customer Hub Assistant - Fast-Paced Admin & Support
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Opus People Solutions:Your cover letter is your chance to shine! Tell us why you want to work at Opus People Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Opus People Solutions!
How to prepare for a job interview at Opus People Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
