At a Glance
- Tasks: Provide essential administrative support and maintain accurate records for a dedicated team.
- Company: Join North Northamptonshire Council, making a real difference in the community.
- Benefits: Competitive pay, flexible hours, and a supportive work environment.
- Other info: Perfect for proactive individuals seeking a rewarding part-time role.
- Why this job: Gain valuable experience while contributing to a respected local authority service.
- Qualifications: Experience in administration, strong organisational skills, and proficiency in Microsoft Office.
The predicted salary is between 15.31 - 15.31 £ per hour.
Opus People Solutions are recruiting on behalf of North Northamptonshire Council for a dedicated and organised Business Support Assistant to join the Shared Lives North team. This is an excellent opportunity for an experienced administrator who enjoys delivering high-quality support, maintaining accurate records, and providing outstanding customer service. Working within a supportive team, you will play a key role in ensuring the smooth day-to-day operation of the service through the provision of efficient and confidential administrative support.
As a Business Support Assistant, you will support managers and colleagues by maintaining records and systems, handling enquiries, coordinating office resources, and ensuring information is managed accurately and securely. In this role, your duties will include:
- Providing confidential administrative support to managers and the wider team.
- Maintaining accurate electronic and paper-based records and information systems.
- Producing documents, reports, correspondence and other administrative materials to a high standard.
- Managing and updating customer, staff and performance-related information.
- Supporting financial processes, including maintaining accurate records and following established procedures.
- Ordering office supplies and resources to support the effective operation of the service.
- Managing diaries, arranging meetings and supporting scheduling requirements.
- Responding to telephone, email and face-to-face enquiries in a professional and courteous manner.
- Providing reception support and acting as a first point of contact for visitors and callers.
- Building positive working relationships with colleagues, customers, carers and external partners.
- Ensuring compliance with data protection, confidentiality and relevant Council policies and procedures.
We're looking for someone who is:
- Experienced in an administrative role, with excellent organisational skills.
- Confident using Microsoft Office applications, including Word, Excel, Outlook and other business systems.
- Highly accurate, with strong attention to detail.
- Able to prioritise workloads and work effectively under pressure to meet deadlines.
- A professional communicator with excellent customer service skills.
- Comfortable working independently while also contributing positively as part of a team.
- Trustworthy and discreet when handling confidential information.
- Knowledgeable of administrative processes, record keeping and office procedures.
- Committed to equality, inclusion and delivering excellent service standards.
This is a fantastic opportunity to gain experience within a respected local authority service, supporting a team that makes a real difference in the community. You'll be joining a welcoming and professional environment where your administrative skills will be highly valued. If you're organised, proactive and looking for a rewarding part-time opportunity, we'd love to hear from you. Apply today!
Part-Time Administrative & Records Support in Kettering employer: Opus People Solutions
Opus People Solutions is an excellent employer that prioritises the well-being and development of its staff. With a supportive work culture in Barrow-in-Furness, employees enjoy flexible hours, opportunities for overtime, and a commitment to maintaining high hygiene standards in a collaborative kitchen environment. Join us to be part of a team that values your contributions and fosters personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Administrative & Records Support in Kettering
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Opus People Solutions and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Opus People Solutions and let us see your personality shine through!
We think you need these skills to ace Part-Time Administrative & Records Support in Kettering
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Opus People Solutions.
Get Familiar with Our Brand:Before applying, take some time to learn about Opus People Solutions and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Opus People Solutions
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Opus People Solutions.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Opus People Solutions will surely appreciate.
