At a Glance
- Tasks: Provide high-level admin support to two busy service teams in Adult Social Care.
- Company: Join North Northamptonshire Council, a supportive and collaborative workplace.
- Benefits: Flexible hours, competitive pay, and potential for contract extension until 2027.
- Other info: Enjoy hybrid working after training and contribute to meaningful community support.
- Why this job: Make a real impact in essential services while developing your skills.
- Qualifications: Experience in administration, strong organisational skills, and proficiency in Microsoft Office.
The predicted salary is between 15.56 - 15.56 £ per hour.
Location: Haylock House, Kettering NN15 6EY
Pay: £15.56 per hour
Working Hours: 37 hours per week, flexible on start/finish time, 30 minutes lunch break
Contract: until February 2027 (potential for extension)
Start Date: ASAP
About the Role
You will provide high‐level operational and administrative support across two teams:
- Assistive Technology Team
- Occupational Therapy Team
The role requires excellent organisational skills and the confidence to work closely with clinical leads, a Therapy Manager, and cross‐departmental teams. You will play a key role in supporting statutory services and ensuring the smooth running of systems, reporting, and internal communications.
Key Responsibilities
Operational & Administrative Duties
- Manage two public‐facing inboxes, ensuring timely and professional responses.
- Support audits, file searches and Subject Access Requests (SARs) in collaboration with the Business Team.
- Arrange interpreters for home visits across North Northamptonshire.
- Organise training sessions, DSE assessments, and feedback systems.
- Produce a quarterly newsletter by pulling together relevant service information.
Data, Reporting & Systems
- Use ERP systems, casework systems and Microsoft Excel to produce accurate reports, statistics and performance information.
- Cross‐reference data through existing reporting systems and ensure KPI monitoring.
- Assist with the Disability Facilities Grant (DFG) process, including ordering, finance tracking, and supporting housing adaptations administration.
- Create process maps and workflows to support continuous improvement.
Communication & Public Contact
- Maintain effective working relationships with Customer Services, the Web Team and internal stakeholders for referrals and queries.
- Support responses to general enquiries and ensure excellent customer service delivery.
Additional Duties
- Assist with digital improvement initiatives.
- Attend joint clinical home visits when required (driver essential).
- General administrative duties to support the wider service.
Ideal Candidate
- Easy‐going, approachable and adaptable, but able to take a strong, confident approach to supervising a busy admin team.
- Highly organised with the ability to prioritise a varied workload.
- Skilled in Microsoft Office, data reporting and learning new systems quickly.
- Comfortable working with clinical and operational teams in a fast‐paced environment.
- Proactive, reliable and committed to providing a high-quality service.
- Experienced in administration within a busy office setting (public sector or social care desirable).
- A competent communicator who works well with both the public and professionals.
- Able to attend home visits and travel as required.
Hybrid Working
Training will be delivered onsite. Once trained, hybrid working will apply with office attendance as required.
Interested?
If you're looking for a varied, people‐focused role that supports essential Adult Social Care services and offers the chance to make a real impact, apply today!
All offers will be subject to satisfactory compliance screening, including right to work in the UK and references. In addition, due to the nature of the role the appropriate level of criminal record disclosure will be undertaken.
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