At a Glance
- Tasks: Be the go-to person for IT support, resolving issues and helping customers with Microsoft 365.
- Company: Join Opus People Solutions, a dynamic team in Ipswich focused on customer satisfaction.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for growth.
- Other info: Great chance to develop your IT skills in a supportive environment.
- Why this job: Make a difference by providing essential support and enhancing user experiences.
- Qualifications: Customer service skills and a passion for technology are key.
The predicted salary is between 25000 - 35000 £ per year.
Opus People Solutions is seeking an IT Service Desk Analyst in Ipswich to serve as the first point of contact for IT incidents and service requests.
The role focuses on delivering professional, customer-focused support across Microsoft 365 and related devices.
You will log, categorize, and prioritise tickets, provide first-line resolutions, and escalate complex issues while collaborating with third‑party providers.
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Hybrid IT Service Desk Analyst - Customer-Focused Support in Ipswich employer: Opus People Solutions
Opus People Solutions is an excellent employer that prioritises the well-being and development of its staff. With a supportive work culture in Barrow-in-Furness, employees enjoy flexible hours, opportunities for overtime, and a commitment to maintaining high hygiene standards in a collaborative kitchen environment. Join us to be part of a team that values your contributions and fosters personal growth.
