At a Glance
- Tasks: Provide top-notch customer support via phone, email, and social media.
- Company: Join Suffolk County Council's dynamic Contact Centre team.
- Benefits: Earn £13.05/hour with flexible shifts and full training provided.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a real difference by helping residents resolve their queries.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 13.05 - 13.05 £ per hour.
Pay: £13.05 per hour
Hours: 37 hours per week, Monday-Friday (rotating shifts between 08:15-17:30)
Shift patterns: 08:15-16:09, 08:30-16:24, 09:00-16:54, 09:36-17:30
Location: Endeavour House, Ipswich
Length: 3 month assignment
Start date: ASAP
Interview method: In person
All offers will be subject to satisfactory compliance screening, including right to work in the UK and references.
Opus People Solutions are recruiting on behalf of Suffolk County Council for a proactive and customer‐focused Customer Experience Officer to join their busy Contact Centre within the Customer Experience service.
If you are passionate about delivering exceptional customer service, thrive in a fast‐paced environment, and enjoy helping people resolve queries at the first point of contact, this is an excellent opportunity to make a real difference within a respected public‐sector organisation.
About the Role
As a Customer Experience Officer, you will provide high‐quality front‐line support to customers contacting the Council through a range of channels, including:
- Telephone
- Web chat
- Social media
You will handle a variety of enquiries, ensuring every resident receives accurate, efficient, friendly and knowledgeable service. This is a target‐driven environment where you will work to resolve as many queries as possible at first point of contact.
You will also play a role in improving processes, supporting the wider Customer Experience team, and helping shape excellent service standards across the organisation.
Daily tasks include:
- Providing accurate advice across multiple service areas following agreed processes.
- Handling incoming contact via phone, email, web chat and social media.
- Updating records, databases and CRM systems with high levels of accuracy.
- Using initiative to problem‐solve within policies and procedures.
- Supporting team members to resolve more complex issues where needed.
- Contributing ideas for enhancing the customer journey and self‐service options.
- Keeping up to date with changes to systems, processes and policy guidance.
- Providing training and support to new colleagues when required.
- Promoting excellent customer experience with every interaction.
We're looking for someone who is:
- An excellent communicator with strong listening and questioning skills.
- Highly IT‐literate, confident using Word, Excel, email and online systems.
- Able to remain calm, professional and empathetic under pressure.
- Organised, detail‐focused and comfortable with repetitive tasks requiring accuracy.
- Able to problem‐solve and use initiative to find information.
- Customer‐focused with a genuine desire to help others.
- A team player who collaborates well and supports colleagues.
- Flexible, adaptable and open to new ways of working.
Experience in a call centre is beneficial but not essential - full training will be provided. Relevant customer service qualifications (e.g., NVQ2) are welcomed but not mandatory.
Business Support & Administration Customer Experience Officer Ipswich, Suffolk Up to £13.05 / hour employer: Opus People Solutions
Opus People Solutions is an excellent employer that prioritises the well-being and development of its staff. With a supportive work culture in Barrow-in-Furness, employees enjoy flexible hours, opportunities for overtime, and a commitment to maintaining high hygiene standards in a collaborative kitchen environment. Join us to be part of a team that values your contributions and fosters personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support & Administration Customer Experience Officer Ipswich, Suffolk Up to £13.05 / hour
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Opus People Solutions.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Opus People Solutions. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Business Support & Administration Customer Experience Officer Ipswich, Suffolk Up to £13.05 / hour
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Opus People Solutions.
How to prepare for a job interview at Opus People Solutions
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Opus People Solutions's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Opus People Solutions offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
