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- Tasks: Process financial transactions and support community income recovery efforts.
- Company: Join Walsall Council and make a difference in your community.
- Benefits: Earn £13.90 per hour with a hybrid work schedule and flexible hours.
- Other info: Temporary role with potential for extension and opportunities for professional growth.
- Why this job: Help improve community finances while enjoying a balanced work-life.
- Qualifications: Experience in finance is a plus, but not essential; strong attention to detail required.
Job Description
Income Collections Officer
Pay Rate: £13.90 per hour PAYE
Working Schedule: 37 hours per week, Monday – Thursday 8.45am – 5.15pm with 1-hour unpaid break. Friday's 8.45am – 4.45pm with 1-hour unpaid break.
Work Arrangement: Hybrid – 2 days onsite at the Civic Centre, Walsall Town Centre.
Duration: Temporary basis, 3 months with reviewal for extension.
Opus People Solutions is recruiting on behalf of our Client, Walsall Council, to recruit an Income Collections Officer. This temporary, full-time position offers a hybrid work arrangement, allowing you to contribute to the financial well-being of the community while enjoying flexibility in your work environment.
Responsibilities:
- Accurate and Timely Financial Transactions: Ensure the precise and timely processing and validation of financial transactions related to community-based charging. This includes the reconciliation of client accounts.
- Maximize Community-Based Income: Collaborate with senior officers to maximize and secure community-based income owed to the Council. Take effective and timely recovery actions, including issuing contribution notifications to clients.
- Data Integrity: Make effective use of corporate and department systems to maintain the integrity of data within the systems.
- Customer-Focused Service: Assist in providing a cost-effective, customer-focused service. Work closely with customers and colleagues to ensure their needs are met.
- Objective Achievement: Contribute to achieving team objectives and targets.
- Continuous Improvement: Support and work with colleagues in the continuous review of financial systems and processes. Contribute to the development of new and improved ways of working.
- System Administration Support: Assist in system administration processes as appropriate.
- Integrated Approach: Support an integrated approach by working across the service as designated.
Experience and Skills:
- Previous experience in finance administration is beneficial but not essential.
- Background in adult social care and finance is advantageous.
- Strong attention to detail and accuracy in financial transactions.
- Effective communication and interpersonal skills.
- Ability to work collaboratively and contribute to team objectives.
- Flexibility and adaptability to meet changing priorities.
To apply, please submit your CV
Income Collection Officer employer: Opus People Solutions
Contact Detail:
Opus People Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Collection Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in finance or local government. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Walsall Council and their community initiatives. Show them you’re not just another candidate, but someone genuinely interested in making a difference in the community.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to financial transactions and customer service. We want you to feel confident and ready to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Income Collection Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Income Collection Officer role. Highlight any relevant experience in finance administration or customer service, and don’t forget to showcase your attention to detail!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your skills in financial transactions and how you can contribute to the team’s objectives.
Showcase Your Communication Skills: Since effective communication is key in this role, make sure to highlight your interpersonal skills in your application. Give examples of how you've successfully worked with customers or colleagues in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s quick and easy, and you’ll be one step closer to joining our team at Walsall Council!
How to prepare for a job interview at Opus People Solutions
✨Know Your Numbers
As an Income Collection Officer, you'll be dealing with financial transactions, so brush up on your numerical skills. Be prepared to discuss how you've handled financial data in the past and any relevant experience you have with reconciliation or data integrity.
✨Customer Service is Key
This role requires a customer-focused approach, so think of examples where you've provided excellent service. Be ready to share how you’ve resolved issues for clients or worked collaboratively with colleagues to meet customer needs.
✨Show Your Team Spirit
Walsall Council values teamwork, so highlight your ability to work collaboratively. Prepare to discuss how you've contributed to team objectives in previous roles and any experiences that demonstrate your flexibility and adaptability.
✨Continuous Improvement Mindset
The role involves supporting continuous improvement in financial systems. Think about times when you've suggested or implemented changes that improved processes. Be ready to share these examples to show your proactive approach to enhancing efficiency.