At a Glance
- Tasks: Manage catering services and build strong relationships with clients to ensure exceptional service delivery.
- Company: Join Vertas, a dynamic company passionate about catering and customer satisfaction.
- Benefits: Competitive salary, career growth opportunities, and a supportive team environment.
- Other info: Be part of a team committed to safeguarding and promoting welfare.
- Why this job: Make a real impact in the catering industry while developing your leadership skills.
- Qualifications: Experience in catering operations and strong relationship management skills are essential.
The predicted salary is between 31882 - 31882 £ per year.
Are you passionate about catering, relationship management, and delivering exceptional service?
Vertas is looking for a dedicated Catering Account Manager to join our Catering Team.
About the Role
You will play a key role in managing commercial relationships with customer organisations, ensuring the successful delivery of catering services whilst retaining and growing business opportunities.
You'll support operational excellence across multiple sites, ensuring services are delivered safely, efficiently and in line with contractual requirements.
- Building and maintaining strong relationships with key decision makers across customer organisations
- Managing contracts and supporting tendering activities to retain and grow business
- Monitoring the delivery of catering services across multiple sites against agreed targets
- Managing operational budgets and ensuring financial performance is achieved
- Leading, developing and supporting catering teams across your areas of responsibility
- Supporting the recruitment, retention, training and development of colleagues
- Working collaboratively with customers to develop service improvements and new opportunities
- Undertaking regular site visits, audits and service reviews
- Monitoring service quality, compliance and performance standards
- Managing relationships with third party contractors and suppliers
- Supporting the implementation of customer specific service strategies
- Deputising for the Senior Account Manager when required
- Who are we looking for
- Previous experience within catering operations, contract management or account management
- Experience managing service delivery across multiple sites
- Strong leadership and people management skills
- Experience managing budgets and financial performance
- Excellent communication, relationship building and customer service skills
- Good understanding of contract management principles and best practice
- Knowledge of marketing and promotional activities
- Sound knowledge of health and safety legislation and compliance requirements
- Ability to work independently and prioritise workloads effectively
- A proactive and customer focused approach
- What You'll Bring
- A relevant catering or service related qualification
- Strong organisational and time-management skills
- Excellent negotiation and influencing skills
- The ability to analyse performance and identify improvement opportunities Experience managing front line operational teams
- A passion for delivering high quality customer service
- The ability to adapt and respond to change in a growing organisation
- Strong IT skills and experience using performance management systems
Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment.
- Offers of employment are subject to appropriate pre-employment checks, which may include:
- Enhanced Disclosure and Barring Service (DBS) check
- Children's Barred List check (where applicable)
- Right to Work checks
- Satisfactory references
- Verification of qualifications and professional registrations (where applicable)
- Occupational Health and medical clearance (where applicable)
- Assessment of suitability to work with children
This role is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.
As this role is eligible for an Enhanced DBS check, applicants are required to declare any cautions and convictions that are not protected under current filtering rules.
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Hospitality & Catering Catering Account Manager Nottingham, Nottinghamshire Up to £31,882.50 / year employer: Opus People Solutions
Opus People Solutions is an excellent employer that prioritises the well-being and development of its staff. With a supportive work culture in Barrow-in-Furness, employees enjoy flexible hours, opportunities for overtime, and a commitment to maintaining high hygiene standards in a collaborative kitchen environment. Join us to be part of a team that values your contributions and fosters personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality & Catering Catering Account Manager Nottingham, Nottinghamshire Up to £31,882.50 / year
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Opus People Solutions. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Opus People Solutions
Don't be shy about reaching out to Opus People Solutions directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality & Catering Catering Account Manager Nottingham, Nottinghamshire Up to £31,882.50 / year
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Opus People Solutions and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Opus People Solutions
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
