Operations and Technical Support Lead Officer in England

Operations and Technical Support Lead Officer (Planning)

Location: Northamptonshire – Hybrid – 1-2 days in the office
Salary: £55 per hour
Contract: Full-time, 3 months contract

Are you an experienced leader with a passion for delivering high-quality planning services? North Northamptonshire Council is seeking an Operations Lead Officer to play a pivotal role in supporting the Planning Service and driving operational excellence across our Growth and Regeneration Directorate.

About the Role

As Operations Lead Officer, you will:

• Manage and develop a team responsible for project management, performance monitoring, and administrative support.
• Oversee financial processes including invoicing, budget monitoring, and forecasting.
• Monitor and report on performance indicators and project milestones, ensuring compliance with internal and government standards.
• Lead on data management and reporting to support strategic decision-making.
• Coordinate IT systems for planning, providing training and support to users.
• Handle customer feedback, complaints, and statutory requests (FOI, EIR, SAR) in line with GDPR.
• Support senior managers in delivering service plan objectives and continuous improvement initiatives.

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