Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help collect outstanding income and support customers with payment options.
- Company: Join Walsall Council's busy and supportive team.
- Benefits: Competitive pay, flexible hours, and hybrid working after training.
- Other info: Immediate start with potential for contract extension.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Experience in credit control and strong communication skills required.
Location: Civic Centre, Walsall, WS1 1DA
Pay Rate: £14.82 - £15.31 per hour PAYE depending on experience
Contract: Temporary basis, 3-6 months, with potential to extend
Hours: 37 hours per week, Monday to Friday
3 positions available
About the Role
Opus People Solutions are currently recruiting on behalf of our Client, Walsall Council, for Income Collection Assistants to join a busy and supportive team. This is an excellent opportunity for experienced credit control or debt recovery professionals to support the collection of outstanding income while delivering a professional and customer-focused service. You will be responsible for managing a portfolio of debt cases and using a range of recovery methods to maximise income collection.
Key Responsibilities
- Recover outstanding income owed to the Council through effective credit control and debt recovery activities
- Contact customers via telephone, email, and written correspondence to secure payment
- Arrange repayment plans and provide advice on suitable payment options
- Refer debts to external collection agencies where appropriate
- Assess customer circumstances and signpost to support services where required
- Maintain accurate case records and update internal systems
- Process financial transactions including invoices, credit notes, and write-offs
- Monitor cases and escalate where legal action may be required
Working Arrangements
- Standard hours: 8:45am - 5:15pm (1-hour unpaid break). Flexible hours are open for consideration.
- Take part in a weekly rota to cover service hours (latest finish 5:15pm)
- Full-time onsite during training
- Hybrid working available following training (3 days onsite per week)
About You
We are looking for candidates who:
- Have previous experience in credit control and debt recovery
- Are confident making outbound calls and negotiating payments
- Demonstrate strong communication skills and professionalism
- Are organised, target-driven, and detail-focused
- Can work both independently and as part of a team
Why Apply
- Hybrid working after training
- Immediate opportunity
- Experience within a local authority environment
- Potential for contract extension
Income Collection Assistant in Walsall employer: Opus People Solutions Ltd
Contact Detail:
Opus People Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Collection Assistant in Walsall
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an Income Collection Assistant role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for credit control and debt recovery roles, and practice your answers. We want you to feel confident when discussing your experience and how it relates to the position.
✨Tip Number 3
Show off your skills! If you have any relevant certifications or training, make sure to mention them during interviews. Highlighting your expertise in credit control can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces, so don’t hesitate to reach out if you have any questions about the process!
We think you need these skills to ace Income Collection Assistant in Walsall
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in credit control and debt recovery. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Income Collection Assistant role. Be sure to mention your customer-focused approach and any relevant experience.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since you'll be doing a lot of it in this role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Opus People Solutions Ltd
✨Know Your Stuff
Before the interview, brush up on your knowledge of credit control and debt recovery. Familiarise yourself with common practices and terminology in the field. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Practice Makes Perfect
Rehearse common interview questions related to income collection and customer service. Think about scenarios where you've successfully managed debt cases or negotiated payments. Practising your responses will help you articulate your experience clearly during the interview.
✨Showcase Your Communication Skills
Since the role involves contacting customers via various channels, be prepared to demonstrate your communication skills. You might be asked to role-play a call or explain how you would handle a difficult customer. Keep it professional and customer-focused!
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, the tools they use for managing cases, or the challenges they face in income collection. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.