At a Glance
- Tasks: Welcome visitors, manage queries, and coordinate with tenants and colleagues.
- Company: Join North Northamptonshire Council, a supportive and community-focused organisation.
- Benefits: Earn £14.13 per hour, enjoy a stable 37-hour work week, Monday to Friday.
- Other info: Great opportunity for career growth in a dynamic environment.
- Why this job: Be the friendly face of the office and make a difference in tenant relations.
- Qualifications: Detail-oriented with experience in office procedures and customer service.
The predicted salary is between 14.13 - 14.13 £ per hour.
Pay: 14.13 per hour, 37 hours per week, Mon-Fri
Location: Raunds, NN9 6GR, Office based.
Opus People Solutions are recruiting on behalf of North Northamptonshire Council for a Tenant Liaison Officer to join their Assets Management services to carry out Reception duties and maintain excellent customer service.
We are looking for a detail focused individual with a proactive attitude who has experience and knowledge of routine office/reception procedures and the ability to deal with confidential and sensitive information. This is a great varied role for someone who enjoys working with multiple stakeholders.
Your typical duties in this role will be:
- Meeting and greeting visitors, assisting with queries and directing to the appropriate area of the building
- Liaising with NNC colleagues/internal tenants regarding meeting and catering bookings
- Liaising with other tenants and organisations in the building regarding their visitors/meetings and any events they are running
- Arranging and conducting viewings of the Business Centre; completing building inductions for new tenants - organising fobs and keys for units; verifying identification, completing trade references and credit checks for potential new tenants; liaising with I.T. support company for new tenants set ups
- Answering the telephone and general enquiries
- Completing general administration tasks using Word
Tenant Liaison Officer employer: Opus People Solutions Ltd
North Northamptonshire Council is an exceptional employer that prioritises a supportive work culture and offers meaningful opportunities for professional growth. As a Tenant Liaison Officer, you will enjoy a dynamic role within a collaborative environment, where your contributions directly impact the community. With a focus on employee development and a commitment to excellent customer service, this position in Raunds provides a rewarding experience for those looking to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Liaison Officer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Opus People Solutions Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Opus People Solutions Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Tenant Liaison Officer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Opus People Solutions Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Opus People Solutions Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Opus People Solutions Ltd!
How to prepare for a job interview at Opus People Solutions Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
