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- Tasks: Support the Registration Service with reception duties, diary management, and document production.
- Company: Join Walsall Council, a key player in local governance and community support.
- Benefits: Enjoy flexible working hours and a competitive pay rate of £15.08 per hour.
- Other info: This is a temporary role for 3 months, with potential for extension.
- Why this job: Make a meaningful impact while developing your skills in a supportive environment.
- Qualifications: Experience in registration services and strong IT skills are essential.
Registration Officer Rate of Pay: £15.08 per hour PAYE Location: Onsite at Registrar Office, Walsall Town Centre. Working Hours: 9am – 3.30pm with 30 minute unpaid break, Monday – Friday. 30 hours per week with flexibility. Duration: Temporary basis, 3 months with review to extend. Opus People Solutions are recruiting on behalf of our Client, Walsall Council, for a Registration Officer on a temporary basis. You will play a crucial role in providing daily support to the Registration Service. Daily Duties: Reception Duties – First point of contact for telephone and email enquiries. Diary Management – Booking and scheduling appointments for registration services. Document Production – Accurately produce copy certificates of birth, death, marriage and civil partnership including searching records, retrieving and filing registers at ground and higher level. Maintaining Records – Recording, maintaining and updating the systems. Payment Handling – Supporting and processing any payments to support members of the public. Essential Experience: Experience of Registration Services work is essential. Experience of dealing with the public in a confidential environment. Experience of administrative and clerical work. Experience of using computerised systems. Work a flexible working pattern that meets the requirements of the customer and the authority. An understanding of the legislation relating to the Registration Service, including the registration of births, still-births, death, marriages and civil partnerships. The post holder must demonstrate a thorough knowledge of IT systems including Microsoft products. Skills: Ability to provide a professional service to the customer, recognising their individual needs and circumstances. A flexible and adaptable approach to work and be able to deal with several issues simultaneously, responding to operational needs to deliver a high level of customer satisfaction. Ability to manage and prioritise own workload. Work to performance indicators set, which will include timeliness of appointments and management of customer demands. Ability to work and make decisions, within prescribed procedures, with the minimum supervision. Must be an excellent communicator, tactful, approachable, discreet and diplomatic, portraying an air of professional confidence. If you are a professional, empathetic and adaptable individual and is looking to make a powerful impact in support of the Registration Team, apply now
Registration Officer employer: Opus People Solutions Ltd
Contact Detail:
Opus People Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Registration Officer
✨Tip Number 1
Familiarise yourself with the specific duties of a Registration Officer. Understanding the daily tasks, such as diary management and document production, will help you demonstrate your knowledge during any interviews or discussions.
✨Tip Number 2
Brush up on your understanding of the legislation related to registration services. Being able to discuss relevant laws and procedures will show that you're serious about the role and can handle sensitive information appropriately.
✨Tip Number 3
Highlight your experience in customer service roles, especially in confidential environments. Be prepared to share examples of how you've successfully managed customer interactions and maintained professionalism under pressure.
✨Tip Number 4
Demonstrate your IT skills, particularly with Microsoft products. Since the role involves using computerised systems, being able to confidently discuss your proficiency with these tools will set you apart from other candidates.
We think you need these skills to ace Registration Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Registration Officer. Familiarise yourself with the daily duties and essential experience required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in registration services or similar roles. Be specific about your administrative skills, customer service experience, and familiarity with IT systems, particularly Microsoft products.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your professional, empathetic, and adaptable nature. Use examples from your past work to demonstrate how you meet the skills and experience outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for the role.
How to prepare for a job interview at Opus People Solutions Ltd
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Registration Officer. Familiarise yourself with the daily duties, such as diary management and document production, so you can confidently discuss how your experience aligns with these tasks.
✨Demonstrate Your Customer Service Skills
Since this role involves dealing with the public, be prepared to share examples of how you've provided excellent customer service in previous positions. Highlight your ability to handle enquiries professionally and empathetically.
✨Showcase Your IT Proficiency
As the job requires knowledge of IT systems, particularly Microsoft products, be ready to discuss your experience with these tools. You might even want to mention specific software you've used in administrative roles to demonstrate your competence.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and adaptability. Think of scenarios where you've had to manage multiple tasks or deal with difficult situations, and be ready to explain how you handled them effectively.