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- Tasks: Support tenants with service charge queries and ensure accurate billing.
- Company: Join Redditch Borough Council, a supportive and community-focused organisation.
- Benefits: Competitive hourly rate, hybrid working, and valuable experience in local government.
- Other info: 3-month contract with potential for growth in a dynamic environment.
- Why this job: Make a difference in your community while gaining essential skills in finance and customer service.
- Qualifications: Experience in finance or customer service, with strong data analysis skills.
The predicted salary is between 29300 - 29300 £ per year.
Hourly rate: £14.13
Working hours: 37 Monday-Friday
Location: Woodrow Centre, Redditch B98 7RY/ Hybrid 3 days
Contract: 3 months
Opus People Solutions are recruiting on behalf of Redditch Borough Council for a Charges Advisor to support the Housing Income department with the delivery of the service charging process to tenants and leaseholders.
Responsibilities will include:
- Service charge administration related complaints and queries from customers ensuring that the customer experience is positive, professional and compliant, within set timescales.
- Support the annual rent and service charge setting process to ensure that estimates and actuals are comprehensive and accurate.
- With support and direction from Officers and Managers, you will be responsible for the collection and enforcement of former tenant charges and housing debts, including write off proposals where required.
- Analyse data and ensure charges are accurately applied to accounts and invoiced.
- Support investigations resultant from appeals, complaints, and enquiries and in the event of legal challenge, Judicial Review or Ombudsman Enquiry.
What we're looking for:
- Experience of working in a financial, accounting, or income service.
- Knowledge and experience of using and interpreting data and customer accounts to provide advice.
- Knowledge of housing legislation or debt recovery.
For more information or to process your application, please apply now.
Charges Advisor in Redditch employer: Opus People Solutions Ltd
Contact Detail:
Opus People Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Charges Advisor in Redditch
✨Tip Number 1
Network like a pro! Reach out to people in the housing and finance sectors on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of housing legislation and debt recovery. We recommend practising common interview questions with a friend or even in front of the mirror to boost your confidence.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data in previous roles to solve problems or improve processes. This will demonstrate your ability to handle the responsibilities of a Charges Advisor.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing familiar names when we review applications!
We think you need these skills to ace Charges Advisor in Redditch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Charges Advisor role. Highlight any relevant experience in financial services or housing legislation, and don’t forget to showcase your data analysis skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific experiences that relate to service charge administration and customer service.
Showcase Your Customer Service Skills: Since this role involves dealing with complaints and queries, make sure to highlight your customer service experience. We want to see how you’ve positively impacted customer experiences in the past!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team at Redditch Borough Council!
How to prepare for a job interview at Opus People Solutions Ltd
✨Know Your Numbers
As a Charges Advisor, you'll be dealing with financial data and customer accounts. Brush up on your numerical skills and be ready to discuss how you've used data in previous roles. Think about specific examples where you interpreted data to solve problems or improve processes.
✨Understand Housing Legislation
Familiarise yourself with relevant housing legislation and debt recovery processes. This knowledge will not only help you answer questions confidently but also demonstrate your commitment to the role. Consider preparing a few key points or recent changes in legislation that could impact the service charge process.
✨Customer Service is Key
Since you'll be handling complaints and queries, think about your approach to customer service. Prepare examples of how you've turned a negative customer experience into a positive one. Highlight your communication skills and ability to remain professional under pressure.
✨Prepare for Scenario Questions
Expect scenario-based questions during your interview. Practice how you would handle specific situations related to service charge administration or debt collection. Use the STAR method (Situation, Task, Action, Result) to structure your responses and show how you can effectively manage challenges.