At a Glance
- Tasks: Supervise a team managing repairs and maintenance for housing properties.
- Company: Join Redditch Borough Council, a community-focused organisation.
- Benefits: Earn £18.85 per hour with potential for contract extension.
- Other info: Office-based role with a supportive team environment.
- Why this job: Make a difference in your community while developing leadership skills.
- Qualifications: Experience in team management and scheduling is preferred.
The predicted salary is between 35000 - 40000 € per year.
Hourly rate: £18.85
Location: Crossgate House, Redditch B98 7SN - office based
Hours: 37 Monday-Friday
Contract: 3 months with review for extension - ASAP start
Role Overview: Opus People Solutions are recruiting on behalf of Redditch Borough Council for a Business Support Supervisor to oversee the Repairs & Maintenance Service team in the Housing Property department. The post holder will oversee the scheduling of responsive repairs and planned maintenance across the borough. A key aspect of this role will involve managing a team of Business Support Officers/Schedulers ensuring repair works are efficiently assigned, prioritised and monitored through to completion.
Responsibilities:
- To act as the main point of contact for the Customer Service Team
- To monitor and ensure repairs are completed within targeted time scales
- To process orders and invoices using various systems to ensure that records of payments and commitments are accurate, up to date and reconciled.
- To maintain clear and up to date records of all scheduled appointments/works and changes to scheduling, including contact with all customers.
- To conduct 1:1s and appraisals, developing the skills of the team and deal with performance issues effectively.
- To allocate all repair appointments to appropriate repairs operatives, taking account of priority, skills, material/plant requirements, location and existing workloads.
- To oversee the work of the team in generating and prioritising works orders
- To monitor the progress of the workforce emerging day and individual repair operative's daily workloads
- To supervise the efficient handling of peaks and troughs in BS/Sch's workloads, including preparation of rotas to ensure that the team is appropriately staffed at all times.
- To take action as required on the progress and scheduling of repairs because of bad weather, travel problems or priorities, ensuring that all customers are kept informed.
- To facilitate repairs by contacting and arranging property access with tenants, operatives and agencies.
For more information or to process your application, please apply now.
Business Support Supervisor in Redditch employer: Opus People Solutions Ltd
Redditch Borough Council is an excellent employer, offering a supportive work culture that prioritises employee development and teamwork. As a Business Support Supervisor, you will benefit from a competitive hourly rate, a structured environment, and the opportunity to make a meaningful impact in the community while working in a vibrant office located in Crossgate House, Redditch. With a focus on professional growth and a commitment to delivering high-quality services, this role provides a rewarding experience for those looking to advance their careers in public service.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Supervisor in Redditch
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Business Support Supervisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and the specific team you'll be working with. Understand their challenges and think about how you can contribute to the Repairs & Maintenance Service team. This will show you're genuinely interested and ready to hit the ground running!
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do mock interviews with you. Focus on common questions for supervisory roles, and don’t forget to highlight your experience in managing teams and handling customer service effectively.
✨Tip Number 4
Don’t just apply anywhere; apply through our website! We want to see your application directly, and it gives you a better chance of standing out. Plus, it’s super easy to navigate and keeps everything in one place!
We think you need these skills to ace Business Support Supervisor in Redditch
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Support Supervisor role. Highlight your experience in managing teams and scheduling repairs, as well as any relevant systems you've used. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for overseeing the Repairs & Maintenance Service team. Share specific examples of how you've successfully managed similar tasks in the past.
Showcase Your Communication Skills:As the main point of contact for the Customer Service Team, strong communication is key. In your application, give examples of how you've effectively communicated with teams and customers to ensure smooth operations.
Apply Through Our Website:We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Opus People Solutions Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Business Support Supervisor. Familiarise yourself with the key tasks like scheduling repairs and managing a team. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Team Management Skills
Since this role involves overseeing a team, be prepared to discuss your experience in managing people. Think of specific examples where you've successfully handled performance issues or developed team members' skills. This will demonstrate your capability to lead effectively.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, such as dealing with scheduling conflicts or customer complaints. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to keep customers informed throughout the process.
✨Bring Your Organisational A-Game
As a Business Support Supervisor, organisation is key. Be ready to discuss how you manage multiple tasks and priorities. You might want to share tools or methods you use to stay organised, which will highlight your ability to oversee the scheduling and monitoring of repairs efficiently.
