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- Tasks: Administer Council Tax Billing accurately and maximise collection while providing excellent customer service.
- Company: Join a supportive Local Authority team in Northamptonshire with a focus on community service.
- Benefits: Fully remote work, competitive pay of £27.00 per day, and a flexible contract.
- Other info: Opportunity to work in a dynamic environment with potential for career growth.
- Why this job: Make a difference in your community while gaining valuable experience in local government.
- Qualifications: Experience in Council Tax billing and strong literacy and numeracy skills required.
The predicted salary is between 30000 - 40000 £ per year.
Opus People Solutions are hiring for a Council Tax Billing Officer within a Local Authority client based in Northamptonshire. The role is 37.5 hours per week, offering fully remote working, and £27.00 per day umbrella, with a contract length of 3 months+.
Please see a high-level overview of the position below:
- To be responsible for accurate and timely administration of Council Tax Billing in accordance with legislation and to maximise collection of Council Tax.
- Dealing directly with customers and stakeholders over the phone, in writing as required to provide an excellent service to residents.
- Maintaining an up to date knowledge of Council Tax legislation and case law to enable accurate billing and to maximise collection.
- Working as a team member and to contribute ideas to assist in improving the work and customer experience.
- Provide a high quality and customer focused service giving advice on Council Tax through face to face interviews, telephone, electronic channels as required and to liaise with other internal teams and external agencies as required.
The ideal candidate will have:
- Experience in CT billing and the MRI/Academy system is essential.
- English and Maths GCSE grade C or above / Proven literacy and numeracy skills.
- In depth experience of working in a Revenues environment.
- Demonstrate the ability to take on board and understand complex legislation.
- Demonstrable knowledge and experience of using Capita or Northgate Revenues and Benefits.
- Previous experience within Local Government.
If this role is of interest to you, please submit a copy of your CV with a mobile number.
Council Tax Billing Officer in Northampton employer: Opus People Solutions Ltd
Contact Detail:
Opus People Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Council Tax Billing Officer in Northampton
✨Tip Number 1
Network like a pro! Reach out to people in the local government sector or those who have worked as Council Tax Billing Officers. A friendly chat can lead to insider tips and maybe even a referral!
✨Tip Number 2
Brush up on your knowledge of Council Tax legislation. Being well-versed in the latest laws will not only boost your confidence but also impress potential employers during interviews.
✨Tip Number 3
Practice your customer service skills. Since you'll be dealing with residents and stakeholders, role-playing common scenarios can help you prepare for those tricky questions in interviews.
✨Tip Number 4
Apply through our website! It’s super easy and gives you a better chance of being noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Council Tax Billing Officer in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Council Tax Billing Officer role. Highlight your experience in CT billing and any relevant systems like MRI/Academy. We want to see how your skills match what we're looking for!
Show Off Your Customer Service Skills: Since you'll be dealing with customers and stakeholders, it's crucial to showcase your customer service experience. Share examples of how you've provided excellent service in previous roles. We love a good story!
Know Your Legislation: Brush up on your knowledge of Council Tax legislation and case law. Mention any specific experiences where you’ve had to apply this knowledge. It’ll show us you’re ready to hit the ground running!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your CV and get you in the loop for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Opus People Solutions Ltd
✨Know Your Legislation
Make sure you brush up on the latest Council Tax legislation and case law. Being able to discuss specific laws and how they apply to billing will show that you're not just familiar with the basics, but that you’re genuinely knowledgeable about the field.
✨Customer Service Focus
Prepare examples of how you've provided excellent customer service in previous roles. Think about times when you dealt with difficult customers or resolved issues effectively. This will demonstrate your ability to handle inquiries and provide a high-quality service.
✨Familiarity with Systems
If you have experience with MRI/Academy or Capita/Northgate systems, be ready to discuss this in detail. Highlight any specific projects or tasks where you used these systems to improve efficiency or accuracy in billing.
✨Team Player Mindset
Be prepared to talk about how you’ve contributed to team success in past roles. Share ideas you’ve implemented or suggestions you’ve made that improved processes or customer experiences. This shows you’re not just a lone wolf but someone who values collaboration.