At a Glance
- Tasks: Administer Council Tax Billing accurately and efficiently while maximising collection.
- Company: Join a supportive Local Authority team in Northamptonshire.
- Benefits: Fully remote work, competitive pay, and a flexible contract.
- Other info: Great opportunity for career growth in a dynamic local government environment.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Experience in Council Tax billing and strong literacy and numeracy skills required.
The predicted salary is between 30000 - 40000 £ per year.
Opus People Solutions are hiring for a Council Tax Billing Officer within a Local Authority client based in Northamptonshire. The role is 37.5 hours per week, offering fully remote working, and £27.00 per day umbrella, with a contract length of 3 months+.
Please see a high-level overview of the position below:
- To be responsible for accurate and timely administration of Council Tax Billing in accordance with legislation and to maximise collection of Council Tax.
- Dealing directly with customers and stakeholders over the phone, in writing as required to provide an excellent service to residents.
- Maintaining an up to date knowledge of Council Tax legislation and case law to enable accurate billing and to maximise collection.
- Working as a team member and to contribute ideas to assist in improving the work and customer experience.
- Provide a high quality and customer focused service giving advice on Council Tax through face to face interviews, telephone, electronic channels as required and to liaise with other internal teams and external agencies as required.
The ideal candidate will have:
- Experience in CT billing and the MRI/Academy system is essential.
- English and Maths GCSE grade C or above / Proven literacy and numeracy skills.
- In depth experience of working in a Revenues environment.
- Demonstrate the ability to take on board and understand complex legislation.
- Demonstrable knowledge and experience of using Capita or Northgate Revenues and Benefits.
- Previous experience within Local Government.
If this role is of interest to you, please submit a copy of your CV and a mobile number.
Council Tax Billing Officer in Milton Keynes employer: Opus People Solutions Ltd
Opus People Solutions is an excellent employer, offering a supportive and flexible work environment for the Council Tax Billing Officer role in Northamptonshire. With fully remote working options, competitive pay, and a commitment to employee development, we foster a culture of collaboration and continuous improvement, ensuring that our team members can thrive while providing exceptional service to the community.
StudySmarter Expert Advice🤫
We think this is how you could land Council Tax Billing Officer in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in the local government sector, especially those who work in council tax or revenues. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of council tax legislation and case law. We recommend creating a cheat sheet with key points to discuss, so you can impress the interviewers with your expertise.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for customers. This will help you stand out as someone who can provide excellent service to residents.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who want to make a difference in local communities.
We think you need these skills to ace Council Tax Billing Officer in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Council Tax Billing Officer role. Highlight your experience in CT billing and any relevant systems like MRI or Academy. We want to see how your skills match what we're looking for!
Showcase Your Customer Service Skills:Since you'll be dealing with customers and stakeholders, it's crucial to showcase your customer service experience. Share examples of how you've provided excellent service in previous roles. We love a good story!
Keep It Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of your qualifications.
Apply Through Our Website:Don't forget to apply through our website! It's the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Opus People Solutions Ltd
✨Know Your Stuff
Make sure you brush up on Council Tax legislation and case law before the interview. Being able to discuss recent changes or common issues will show that you're not just familiar with the basics, but that you’re genuinely engaged with the role.
✨Customer Service Focus
Since this role involves dealing directly with customers, prepare examples of how you've provided excellent service in the past. Think about specific situations where you resolved issues or improved customer satisfaction, as this will highlight your ability to handle inquiries effectively.
✨Team Player Vibes
The job requires teamwork, so be ready to talk about your experience working collaboratively. Share instances where you contributed ideas or worked with others to improve processes, as this will demonstrate your ability to fit into their team culture.
✨Tech Savvy
Familiarise yourself with the MRI/Academy system and any other relevant software mentioned in the job description. If you have experience with Capita or Northgate, be prepared to discuss how you used these systems to enhance your work efficiency.
