At a Glance
- Tasks: Provide top-notch customer service and administrative support to the council's operational services.
- Company: Join Wyre Forest District Council, a community-focused organisation.
- Benefits: Earn £15 per hour with flexible working hours and potential for contract extension.
- Other info: Office-based role with opportunities for personal growth and development.
- Why this job: Make a difference in your community while gaining valuable experience in a supportive environment.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Hourly rate: £15
Working hours: 37 Monday-Friday
Location: Green Street Depot Kidderminster DY10 1HA - office based only
Contract: 3 months with review for extension
Opus People Solutions on behalf of Wyre Forest District Council are recruiting for a Business Support Officer to provide Customer Service and Administrative support within the Council's operational services.
Duties will include answering inbound telephone calls from the public (these can vary in nature between the waste department, enforcement, parks and nature reserves) providing information, handling complaints and signposting to the relevant department.
Responsibilities:
- To respond to and resolve customer or resident enquiries across a wide range of operational services in a professional manner by phone, by email, in writing, through the council's Customer Relationship Management (CRM) system, or in person.
- To take ownership of enquiries until they are resolved or passed to a service manager or another council department.
- To provide high quality, flexible business support to internal departments, ensuring all administrative tasks are completed to high standards with a high degree of accuracy.
- To accurately record all customer contacts to show trends and to work with the operational services teams to reduce areas of failure demand.
- To proactively promote commercial services namely commercial waste, garden waste, bulky household collections, and MOTs to maximise income for the council.
- To raise invoices and purchase orders on request in accordance with the council's policies and procedures.
- To use effective management of debt and recovery processes to pursue outstanding money owed to the council.
- To handle any monies, receipting and preparation of banking in accordance with set procedures.
Due to our online right to work check, candidates must hold a valid passport. If you are available immediately, please apply now.
Business Support Officer in Kidderminster employer: Opus People Solutions Ltd
Wyre Forest District Council is an excellent employer, offering a supportive work culture that prioritises employee development and community engagement. As a Business Support Officer at the Green Street Depot in Kidderminster, you will enjoy a collaborative environment with opportunities for professional growth while making a meaningful impact on local services. With competitive pay and a focus on work-life balance, this role is perfect for those seeking rewarding employment in public service.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Officer in Kidderminster
✨Tip Number 1
Get to know the company! Research Wyre Forest District Council and their services. Understanding their operations will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since you'll be handling inbound calls, it’s crucial to sound confident and professional. Try role-playing with a friend to get comfortable with answering questions and resolving issues on the spot.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage multiple tasks and prioritise effectively. Think of examples from your past experiences where you’ve juggled various responsibilities successfully.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Business Support Officer in Kidderminster
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Business Support Officer role. Highlight your customer service experience and any relevant administrative skills that match what we're looking for.
Showcase Your Communication Skills:Since you'll be handling enquiries from the public, it's crucial to demonstrate your communication skills. Use clear and concise language in your application to show us you can convey information effectively.
Highlight Problem-Solving Abilities:We want to see how you tackle challenges! Include examples of how you've resolved customer issues or improved processes in previous roles. This will show us you're proactive and capable of taking ownership of enquiries.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Opus People Solutions Ltd
✨Know Your Stuff
Familiarise yourself with the council's operational services and the specific duties of a Business Support Officer. Understand the types of enquiries you might handle, especially those related to waste management and customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Makes Perfect
Rehearse common interview questions, particularly those about customer service scenarios. Think about how you would handle complaints or tricky situations. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers, making them clear and impactful.
✨Showcase Your Skills
Highlight your administrative skills and attention to detail during the interview. Be ready to discuss your experience with CRM systems and how you've managed customer enquiries in the past. Providing specific examples will demonstrate your capability and readiness for the role.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, the challenges the council faces, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the position is the right fit for you.
