Operations Manager (Job Share)
Salary: GBP 14.14 per hour.
Vertas, a trusted facilities management provider, seeks a dedicated Operations Manager to join the Facilities Team.
About the Role
Based in The Hold, Ipswich IP4 1LR, you will be working 22.5 hours per week, Wednesday, Thursday & Friday.
A background in catering is essential.
Responsibilities
- Delivering a high level of service across FM functions on site, being proactive and planning for changing customer needs.
- Day‑to‑day operational management ensuring high‑quality service through a ‘one team’ approach.
- Ensuring the service exceeds customer needs.
- Maintaining an onsite café, adhering to food safety, hygiene and allergen standards.
- Ordering stock, checking compliance, and managing staff rotas.
Qualifications & Experience
- Experience in FM and catering background.
- Knowledge of soft FM services and building management.
- Familiarity with food standards, allergens and hygiene.
- Leadership experience managing a team.
- Event catering management experience.
Specialist Knowledge & Skills
- Creative problem‑solving; e.g., recruitment, staff retention, implementing change.
- Prioritising workload, interpreting policies and legislation.
- Knowledge of technical equipment relevant to duties.
- Costing facilities management service specifications.
- Accurate estimation, pricing, payroll certification.
- Adapting service delivery to customer demands and health/hygiene parameters.
- Knowledge of security procedures.
- Staff and budget management experience.
- Awareness of diversity and inclusion considerations.
- Understanding of organisational political and procedural context.
Interpersonal & Communication Skills
- Strong communication with heads of departments, senior management.
- Influencing, negotiating, persuasive skills to adopt policies.
- Listening to staff concerns and providing practical advice.
- Managing change and supporting others.
- Contract negotiation and influencing decisions.
- Dispute resolution / arbitration skills.
- High standards in documentation preparation.
- Leadership skills.
- Ability to produce comprehensive written reports.
- Excellent written and verbal communication.
- Experience in sole charge of facilities management service.
- Commercial approach to service delivery achieving financial targets.
- Team management experience.
Additional Requirements
- Long‑term strategic planning for business viability.
- Medium‑term operational planning to achieve business targets.
- Motivating and developing others.
Autonomy & Decision Making
- Freedom to work within budget constraints (purchasing, contracting).
- Decision making on service delivery in consultation with customers and senior management.
- Knowing when to seek senior support.
