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- Tasks: Be the go-to person for tech support, helping staff and schools with their IT needs.
- Company: Join Telford and Wrekin Council, a community-focused organization dedicated to supporting local services.
- Benefits: Enjoy remote work flexibility, competitive pay, and opportunities for professional growth.
- Why this job: Gain hands-on experience in IT support while making a real impact in your community.
- Qualifications: No prior experience needed; just a passion for helping others and a willingness to learn.
- Other info: This is a 3-month contract with potential for future opportunities.
ICT Service Desk Assistant Hourly rate: £12.85 Working hours: Monday-Friday 8am – 5pm covered on a rota basis Location: Darby House, Lawn Central, Telford, TF2 4JA This is an inital 3 month contract, working from home with the occasional team office day. Opus People Solutions are recruiting on behalf of Telford and Wrekin Council for a Service Desk Assistant to provide customer focused reliable, flexible operational first point of contact IDT support to all Telford & Wrekin staff, Schools and Councillors. Key Responsibilities: Provide prompt response to telephone, intranet and email requests; highlighting operational problems to relevant support staff Responding in line with IDT Service Level Agreements to all requests raised with the service desk Provide initial help and guidance to users Enter all requests correctly into the Service Management system and escalate to other support teams as necessary. To maintain IDT assets in desktop hardware and software in order to ensure secure user network access for email, file and print, desktop applications, system client installations and telephone connectivity Installation of basic software to client access equipment using a variety of tools i.e. Microsoft System Centre Configuration Manager. Rotation with desktop support teams for skills transfer and professional developmentFor more information or to process your application, please apply now…
ICT Service Desk Assistant employer: Opus People Solutions Ltd
Contact Detail:
Opus People Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Service Desk Assistant
✨Tip Number 1
Familiarize yourself with common IT support tools and software, especially Microsoft System Centre Configuration Manager. This knowledge will help you stand out during the interview process.
✨Tip Number 2
Brush up on your customer service skills. As a Service Desk Assistant, you'll be the first point of contact for users, so being able to communicate effectively and empathetically is key.
✨Tip Number 3
Understand the importance of Service Level Agreements (SLAs) in IT support. Being able to discuss how you would prioritize requests based on SLAs can demonstrate your readiness for the role.
✨Tip Number 4
Prepare to discuss your experience with troubleshooting and problem-solving. Have specific examples ready that showcase your ability to handle operational issues efficiently.
We think you need these skills to ace ICT Service Desk Assistant
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the ICT Service Desk Assistant position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or IT support. Mention specific examples where you provided prompt responses to requests or resolved operational problems.
Showcase Technical Skills: Detail your technical skills related to desktop hardware and software, as well as any experience with tools like Microsoft System Centre Configuration Manager. This will demonstrate your capability to handle the responsibilities of the role.
Craft a Strong Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the position. Address how your skills and experiences align with the needs of Telford and Wrekin Council, and express your commitment to providing excellent customer support.
How to prepare for a job interview at Opus People Solutions Ltd
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of an ICT Service Desk Assistant. Familiarize yourself with the key tasks such as responding to requests, providing initial help, and maintaining IDT assets.
✨Showcase Your Communication Skills
Since this role involves being the first point of contact for users, demonstrate your ability to communicate clearly and effectively. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past.
✨Familiarize Yourself with Relevant Tools
Research tools like Microsoft System Centre Configuration Manager and any other software mentioned in the job description. Being knowledgeable about these tools will show your preparedness and technical aptitude.
✨Prepare for Scenario Questions
Expect scenario-based questions where you may need to demonstrate how you would handle specific situations. Think about past experiences where you provided support or solved problems, and be ready to discuss them.
