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- Tasks: Help people find housing and support, while managing a caseload and making important decisions.
- Company: Join Opus People Solutions, a dynamic team dedicated to providing top-notch housing services.
- Benefits: Enjoy flexible working options and competitive pay at £25 per hour.
- Why this job: Make a real difference in people's lives while gaining valuable experience in the housing sector.
- Qualifications: Knowledge of the Housing Act 1996 and strong customer service skills are essential.
- Other info: This is a temporary role with opportunities for ongoing work.
Job Title: Housing and Welfare Officer
Location: Walsall.
Office presence: Blended working – Will be required to work from the Walsall on duty days.
Rate: 25ph Flexible
Opus People Solutions is currently recruiting for a Housing and Welfare Officer on a temporary on-going basis.
Job Role:
- Candidate must provide comprehensive and high quality, customer focussed housing options service to applicants.
- Have a good working knowledge of Part 6 and Part 7 of the Housing Act 1996.
- Conduct assessments, evaluating evidence and make decisions in accordance with legislation.
- Be able to negotiate with landlords, parents and other agencies, both statutory and non-statutory to find the best solutions to customers housing & support needs.
- Determine a customer\’s need for emergency temporary accommodation and arrange suitable placements.
- Manage a caseload and maintain accurate case records to ensure excellent customer service.
Housing & Welfare Officer employer: Opus People Solutions Ltd
Contact Detail:
Opus People Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing & Welfare Officer
✨Tip Number 1
Familiarise yourself with the Housing Act 1996, particularly Parts 6 and 7. Understanding these laws will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the housing sector. Attend local events or join online forums where you can connect with current Housing & Welfare Officers to gain insights and advice.
✨Tip Number 3
Prepare for scenario-based questions that may arise during the interview. Think about how you would handle specific situations related to housing assessments and negotiations.
✨Tip Number 4
Showcase your customer service skills by preparing examples of how you've successfully resolved issues in previous roles. This will highlight your ability to provide a high-quality service to applicants.
We think you need these skills to ace Housing & Welfare Officer
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a Housing and Welfare Officer. Highlight your understanding of the Housing Act 1996 and how it relates to the role in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in housing services, customer service, and case management. Use specific examples that demonstrate your ability to negotiate and assess housing needs.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for helping others and your knowledge of housing legislation. Mention any previous roles where you successfully managed caseloads or provided support to clients.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Opus People Solutions Ltd
✨Know Your Legislation
Familiarise yourself with Part 6 and Part 7 of the Housing Act 1996. Be prepared to discuss how these laws apply to the role and provide examples of how you've used this knowledge in past experiences.
✨Demonstrate Customer Focus
Prepare to share specific examples of how you've provided excellent customer service in previous roles. Highlight your ability to assess needs and negotiate solutions effectively.
✨Showcase Your Case Management Skills
Be ready to discuss your experience managing caseloads and maintaining accurate records. Mention any tools or systems you’ve used to keep track of cases and ensure high-quality service.
✨Practice Negotiation Scenarios
Think of potential negotiation scenarios you might face with landlords or other agencies. Practise articulating your approach to finding mutually beneficial solutions for customers' housing and support needs.
