Customer Service Representative WNC

Job Title: Customer Service Representative Location: Northampton Pay rate: £14.52 per hour Length of assignment: until :04/08/2025 Opus People Solutions is recruiting on behalf of West North Northamptonshire Council for a dedicated to providing exceptional service to our customers. We are currently seeking a motivated Customer Service Representative to join the council and help maintain high standards of customer care. Key Responsibilities: – Resolve at least 80% of customer queries within pre-determined timescales, assigning complex cases to the relevant service area when necessary. – Assess, analyse, interpret, and record customer needs using appropriate skills and technology to enable effective issue resolution. – Handle complaints and concerns at the first point of contact to minimize escalations to the Helpdesk Team Leader or Service Manager. – Continuously seek to improve service delivery by interpreting customer needs and suggesting enhancements. – Monitor personal performance against Helpdesk KPIs, seeking support when needed. – Share knowledge and insights with colleagues to contribute to team performance improvements. – Take ownership of customer inquiries, providing regular updates on the status of their requests. – Maximize personal productivity and manage information efficiently using Office 365 and internal IT systems. – Demonstrate awareness of the diverse needs of others, ensuring health, safety, and welfare for yourself and your colleagues. Qualifications: – Strong communication and interpersonal skills. – Ability to assess and interpret customer needs effectively. – Proficient in using technology and IT systems for customer service purposes. – A proactive approach to problem-solving and service improvement. – Commitment to teamwork and sharing knowledge. – Awareness of health, safety, and welfare needs in a customer service environment. Apply Now