At a Glance
- Tasks: Supervise a team managing repairs and maintenance for housing properties.
- Company: Redditch Borough Council, committed to community service and support.
- Benefits: Competitive hourly rate, office-based role, and potential for contract extension.
- Other info: Opportunity for personal growth and development in a supportive environment.
- Why this job: Lead a dynamic team and make a real difference in your community.
- Qualifications: Experience in team management and strong organisational skills.
The predicted salary is between 35000 - 40000 € per year.
Hourly rate: 18.85
Location: Crossgate House, Redditch B98 7SN - office based
Hours: 37 Monday-Friday
Contract: 3 months with review for extension - ASAP start
Role Overview
Opus People Solutions are recruiting on behalf of Redditch Borough Council for a Business Support Supervisor to oversee the Repairs & Maintenance Service team in the Housing Property department. The post holder will oversee the scheduling of responsive repairs and planned maintenance across the borough. A key aspect of this role will involve managing a team of Business Support Officers/Schedulers ensuring repair works are efficiently assigned, prioritised and monitored through to completion.
Responsibilities
- To act as the main point of contact for the Customer Service Team
- To monitor and ensure repairs are completed within targeted time scales
- To process orders and invoices using various systems to ensure that records of payments and commitments are accurate, up to date and reconciled.
- To maintain clear and up to date records of all scheduled appointments/works and changes to scheduling, including contact with all customers.
- To conduct 1:1s and appraisals, developing the skills of the team and deal with performance issues effectively.
- To allocate all repair appointments to appropriate repairs operatives, taking account of priority, skills, material/plant requirements, location and existing workloads.
- To oversee the work of the team in generating and prioritising works orders
- To monitor the progress of the workforce emerging day and individual repair operative's daily workloads
- To supervise the efficient handling of peaks and troughs in BS/Sch's workloads, including preparation of rotas to ensure that the team is appropriately staffed at all times.
- To take action as required on the progress and scheduling of repairs because of bad weather, travel problems or priorities, ensuring that all customers are kept informed.
- To facilitate repairs by contacting and arranging property access with tenants, operatives and agencies.
Business Support Supervisor in Astwood Bank employer: Opus People Solutions Ltd
Redditch Borough Council is an exceptional employer, offering a supportive work culture that prioritises employee development and community impact. As a Business Support Supervisor, you will benefit from a collaborative environment in Crossgate House, where your leadership will directly enhance the efficiency of housing repairs and maintenance services. With opportunities for professional growth and a commitment to maintaining a healthy work-life balance, this role is perfect for those seeking meaningful employment in local government.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Supervisor in Astwood Bank
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Business Support Supervisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to repairs and maintenance, and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on common questions for supervisory roles, especially around team management and scheduling. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Business Support Supervisor in Astwood Bank
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Support Supervisor role. Highlight relevant experience in managing teams and overseeing scheduling, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific examples of how you've successfully managed workloads or improved team performance in the past. We love a good story!
Be Clear and Concise:When filling out your application, keep it clear and concise. Avoid jargon and get straight to the point. We appreciate straightforward communication, especially when it comes to scheduling and managing repairs!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it makes tracking your application super easy for both you and us!
How to prepare for a job interview at Opus People Solutions Ltd
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Business Support Supervisor. Familiarise yourself with the key tasks like scheduling repairs, managing a team, and handling customer communications. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Since this role involves supervising a team, be prepared to discuss your leadership style and experiences. Think of specific examples where you've successfully managed a team or resolved conflicts. Highlight how you can develop your team's skills and handle performance issues effectively.
✨Demonstrate Problem-Solving Abilities
The job requires quick thinking, especially when dealing with scheduling issues or unexpected challenges. Prepare to share examples of how you've tackled similar situations in the past. This will illustrate your ability to keep operations running smoothly, even under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for scheduling, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
