At a Glance
- Tasks: Manage project planning and coordination, ensuring smooth operations and high customer satisfaction.
- Company: Join Opus Utility Solutions, a leader in utility management with a dynamic team.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Fast-paced role with opportunities to work across multiple disciplines and enhance your logistics skills.
- Why this job: Be the key player in delivering efficient services and making a real difference for clients.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 29700 - 36300 £ per year.
We are seeking an experienced work planner/programmer to join our team at Opus Utility Solutions as a works programmer, you will be the first point of contact for our clients & customers and will be responsible for managing the acceptance of work, the efficient co-ordination of works, handling enquiries, and ensuring that the overall work programme is efficiently constructed and runs smoothly across multiple disciplines.
You will work as part of a busy team, interfacing with multiple external clients and internal departments, using your logistics skills to plan and programme projects and make the best use of our operatives and engineers’ time whilst ensuring we are fully compliant for our clients, working safely and to high customer service standards.
This role requires excellent organisation and communication skills, customer service skills, with a focus on delivering high levels of satisfaction, efficiency and productivity.
Responsibilities
- Receives and manages complex project information from clients
- Provides a positive and innovative input into the team, through provision of solutions to problems and embracing change
- Maintain productivity and efficiency across all planning and scheduling activities, ensuring all works are allocated correctly, and a robust programme of works is constructed and maintained.
- Ensure timely dispatch of all works and prioritising customer safety and customer service throughout the process.
- Identify and support vulnerable customers, arranging specific needs for their appointment.
- Interfaces with Operational Delivery teams, CLO’s and Streetworks teams to assist the facilitation of a robust programme across multiple contracts and clients
- Supports and drives high-quality programme/planning meetings on behalf of the business
- Supports and drives high-quality commercial assessment of a productive and efficient work programme
- Maximise productivity by hitting daily contact attempts and appointments using various communication methods.
- Proactively avoid customer complaints, escalating requirements or issues quickly to your line manager.
- Communicate regularly with operations department to optimize programme slots, considering geography and authorisation.
- Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
Requirements
- Proven experience in customer service.
- Proficiency in MS Office.
- Excellent written and verbal communication skills.
- Able to work independently and within a team.
- Ability to prioritise workload, multi-task and work under tight time pressures
- Has ability to manage multiple disciplines, the likes of civil excavation teams, cable jointers, overhead lines persons, support drivers, grab wagons, reinstatement teams
- Has the ability to analyse data and produce internal and external reports for the business, clients and key 3 rd parties
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Programme Planner in Warrington employer: Opus Group Ltd
At Opus Utility Solutions, we pride ourselves on being an exceptional employer that values teamwork, innovation, and customer satisfaction. Our work culture fosters collaboration and encourages personal growth, providing ample opportunities for professional development in a dynamic environment. Located in a vibrant area, we offer competitive benefits and a supportive atmosphere where your contributions directly impact our success and the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Programme Planner in Warrington
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Opus Group Ltd and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Opus Group Ltd!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Opus Group Ltd keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Programme Planner in Warrington
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Opus Group Ltd:This is your chance to really connect with the team at Opus Group Ltd. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Opus Group Ltd
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Opus Group Ltd.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Opus Group Ltd that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Opus Group Ltd. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
