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- Tasks: Assist customers with insurance claims and provide top-notch service in Spanish and English.
- Company: Join a supportive insurance company that values your contributions.
- Benefits: Up to £26,125 salary, hybrid working, life insurance, and private healthcare.
- Why this job: Make a real difference in customers' lives while developing your skills in a dynamic team.
- Qualifications: Fluent in Spanish and English, with customer service experience preferred.
- Other info: Enjoy a modern workplace in central Bristol with great transport links.
The predicted salary is between 22000 - 26000 £ per year.
Real Recruitment is excited to be working on behalf of our client within the insurance sector to recruit a Spanish-Speaking Insurance Claims Support Representative (Bilingual Customer Service Advisor) to join their Bilingual Insurer Support & Customer Service teams based in Bristol (BS1) on a full-time, permanent basis - With Hybrid Working options available (Maximum of 2 days per week WFH). This is a fantastic opportunity for a customer-focused individual to join a growing team in a supportive environment where your contribution is valued, and your skills can develop.
Whats Available To You:
- SALARY: up to £26,125 per annum DOE
- Hybrid Working Available - 3 days in the Bristol office & 2 WFH days
- Life Insurance | Private Healthcare | Company Pension
- Health & Wellbeing Programme
- A fantastic, modern workplace designed for you
- Subsidised cafeteria
- Based in Central Bristol with great transport links nearby
- Full training and ongoing development opportunities
- A supportive, inclusive working environment where your contributions are valued
The Role Of Spanish-Speaking Claims Support Representative
As a Customer Service & Claims Support Representative, you will play a crucial role in the customers journey, particularly when they need to make a claim on their insurance policy. The process will include assessing the loss, communicating with customers as well as developing a full understanding of products and policies. Your key responsibilities will include handling a wide range of claims/losses, from initial assessment to resolution. You will ensure that the claim is processed both efficiently and effectively and that it follows FCA guidelines for 'Treating Customers Fairly'. The role will also involve handling customer service enquiries and complaints, which will be in Italian and English, as well as assisting the team with other shared tasks and responsibilities all while working in a collaborative team environment. You will communicate with customers, either by phone or email, and ensure that their queries are addressed promptly and professionally. Additionally, you will develop a thorough understanding of our products and policies, enabling you to provide a best-in-class service to all customers.
Working Hours: 37.5 hours per week | Monday to Friday
About You:
- You will be fluent in Spanish, both spoken and written to a professional standard.
- MUST HAVE previous experience in communicating in both written & verbal formats to SPANISH SPEAKING customers.
- Experience in customer service - Ideally within a claims, or an insurance environment.
- Strong organisational and prioritisation skills with excellent attention to detail.
- Confident communicator with a focus on delivering outstanding customer service.
- Adaptable, team-oriented, and capable of working independently.
- Familiar with MS Office applications and able to maintain accuracy in data entry.
PLEASE NOTE: Candidates living more than 60 miles from Bristol City Centre will not be considered unless they are relocating to Bristol before employment commences.
If you are a motivated, customer-focused individual with a passion for delivering high-quality service and a desire to develop your career, we would love to hear from you. Apply today to join a dynamic and growing team!
Customer Service Advisor - Spanish Bilingual in Bristol employer: Opus Enterprise Ltd T/A Real Recruitment
Contact Detail:
Opus Enterprise Ltd T/A Real Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Spanish Bilingual in Bristol
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your Spanish! Since this role requires bilingual communication, brush up on your language skills. Try role-playing common customer service scenarios with a friend to build confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Advisor - Spanish Bilingual in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of a Spanish-Speaking Claims Support Representative. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and your bilingual skills. Tell us why you're excited about this opportunity and how you can contribute to our supportive environment.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your ability to convey information clearly and professionally. We love candidates who can express themselves well in both Spanish and English!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our dynamic team!
How to prepare for a job interview at Opus Enterprise Ltd T/A Real Recruitment
✨Brush Up on Your Spanish
Since this role requires fluency in Spanish, make sure to practice your language skills before the interview. Prepare to answer questions and discuss your experience in both Spanish and English, as you’ll need to demonstrate your bilingual abilities.
✨Know the Insurance Basics
Familiarise yourself with basic insurance terminology and processes, especially related to claims. Understanding how claims are assessed and processed will show your potential employer that you're serious about the role and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think of specific situations where you resolved issues or went above and beyond for a customer, as this will highlight your suitability for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows your interest in the position and helps you gauge if it’s the right fit for you.