At a Glance
- Tasks: Join our Digital Transformation team to analyse and reshape business processes using Microsoft platforms.
- Company: Opus, the UK's largest independent Managed Service Provider, ranked 'World class' to work for.
- Benefits: Enjoy private healthcare, flexible holidays, and exciting company events.
- Other info: Hybrid working for a balanced lifestyle and excellent career growth opportunities.
- Why this job: Make a real impact by improving business processes and driving digital transformation.
- Qualifications: 5 years in business analysis with experience in enterprise systems, especially Microsoft Dynamics 365.
The predicted salary is between 65000 - 70000 € per year.
Be a key player in our Digital Transformation team. Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK's largest independent Managed Service Provider, recently ranked as 'World class' by the Best Companies to work for awards. The Business Analyst / Process Improvement Lead serves as Opus' internal design engine, diagnosing and reshaping end-to-end business processes specifically through Microsoft platforms. This role provides expert analysis and system design leadership, providing support and enablement of business outcomes and delivery execution. Improvements are achieved through a disciplined, quarterly focus that ensures changes are both effectively implemented and sustained over time.
You will be responsible for:
- Deep Diagnosis: You analyse how the business actually works (not just how it's written down) to find the real reasons behind delays and errors.
- Solution Shaping: You turn business goals into clear plans, deciding where to use automation or people while ensuring everything fits the tech (including but not limited to the MS technology stack).
- Expert Advisor: You partner with business leaders to help them make better decisions and pick the right priorities based on facts.
- Focused Execution: You run a disciplined quarterly rhythm to make sure the most important goals are actually achieved and measured.
- Quality Bridge: You act as the link between the business and the transformation team, making sure what gets built actually solves the original problem without getting bogged down in the build itself.
Hybrid working for a good work/life balance. Salary £65-£70k DOE. Other organisations may call this role Digital Transformation Lead.
The talents we are excited to see:
You will have the following experience/skills:
- Essential: 5 years experience in business analysis of complex, end to end processes.
- Proven ability to diagnose operational problems and identify high leverage improvement opportunities.
- Demonstrated experience shaping solutions involving enterprise systems (preferably Microsoft Dynamics 365 / Power Platform).
- Comfortable defining solution direction and patterns without owning delivery execution.
- Experience working with senior operational stakeholders and challenging constructively.
- Able to maintain focus, structure, and calm under pressure.
Desirable:
- Experience with continuous improvement and/or execution frameworks (e.g. PACe, 4DX, Lean, similar).
- Experience operating in a scaling or fast growing organisation.
- Strong systems thinking mindset.
Your exclusive benefits:
- A comprehensive Private Healthcare and Cash Plan.
- Pension and life insurance.
- Entry to the £3,000 quarterly Dreamball draw.
- Personalised training and development pathways.
- Regular fully funded companywide events.
- Monthly 'outstanding performer' accolades.
- Enriching paid volunteering days.
- A rewarding Refer a friend scheme (£1,000).
- The flexibility to adjust your holiday allowance (25 days pa).
- Complimentary daily breakfasts in the office.
Business Analyst/Process Improvement Lead in Surrey employer: Opus Business Systems Ltd
At Opus, we pride ourselves on being the UK's largest independent Managed Service Provider, where your professional growth and creativity are at the forefront of our culture. With a strong commitment to employee development, hybrid working options for a balanced lifestyle, and a range of exclusive benefits including comprehensive healthcare and personalised training pathways, we create an environment that not only values your contributions but also empowers you to thrive. Join us in a role that champions innovation and meaningful impact within our Digital Transformation team.
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst/Process Improvement Lead in Surrey
✨Tip Number 1
Network like a pro! Reach out to current employees at Opus or similar companies on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by practising your STAR technique. Think of specific situations where you've diagnosed problems or shaped solutions in past roles. This will help you showcase your skills effectively!
✨Tip Number 3
Show off your knowledge of Microsoft platforms! Brush up on the latest features and how they can improve business processes. Being able to discuss these in detail will definitely impress the interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the team at Opus.
We think you need these skills to ace Business Analyst/Process Improvement Lead in Surrey
Some tips for your application 🫡
Show Your Analytical Skills:When writing your application, make sure to highlight your experience in business analysis. We want to see how you've diagnosed operational problems and identified improvement opportunities in the past. Use specific examples to demonstrate your skills!
Tailor Your Solutions:Don’t just send a generic application! Tailor your solutions to fit our needs. Mention your experience with Microsoft platforms and how you’ve shaped solutions that align with business goals. This shows us you understand what we’re looking for.
Engage with Our Values:We love it when candidates resonate with our company culture. In your application, reflect on how your values align with ours, especially around digital transformation and continuous improvement. It helps us see you as a great fit for our team!
Apply Through Our Website:Make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Opus Business Systems Ltd
✨Know Your Stuff
Make sure you understand the ins and outs of business analysis and process improvement. Brush up on Microsoft Dynamics 365 and Power Platform, as these are key to the role. Be ready to discuss specific examples from your past experience where you've diagnosed operational problems and implemented solutions.
✨Showcase Your Problem-Solving Skills
Prepare to demonstrate how you've tackled complex processes in previous roles. Think about a time when you identified a high-leverage improvement opportunity and how you shaped a solution around it. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Engage with Stakeholders
Since this role involves partnering with senior operational stakeholders, be prepared to discuss how you've successfully collaborated with others in the past. Highlight your ability to challenge constructively and make data-driven decisions that align with business goals.
✨Stay Calm Under Pressure
The interview may involve some challenging questions or scenarios. Practice maintaining your composure and focus, even if the questions get tough. Show them that you can keep a clear head and structure your thoughts, just like you would in a fast-paced work environment.
